Catherine E.

Experience

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  BPI Family Savings Bank

  Jan 2002 - Feb 2005

  Marketing Associate

  *Managed functions of Marketing and Sales of different banking products and services including Account Openings, Signature verification, Signature capture, Roll over of Term deposits, Safekeeping of accountabilities like ATM cards, Credit Cards and PINS.*Resolved customer complaints in a fair and timely manner and maintained relationships with customers to achieve repeat/referral business.*Works as a Reliever for Teller.

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  YAKITORI BAR AND RESTAURANT

  Jul 2005 - Apr 2006

  Manager

  *Responsible for analyzing and planning restaurant sales levels and profitability, scheduled expenditures and budgets, analyzed variances and initiated corrective actions to reflect desired productivity targets.*Developed and maintained staffs that provide hospitable, professional service while adhering to policies and business initiatives. *Achieved highest standard of satisfaction and quality service by implementing procedures to improve customer satisfaction level and resolving queries.*Led, mentored and monitored the performance of team members to ensure efficiency in operations.*Continuous effort to research for new concepts and new products to be introduced to the restaurant to generate more sales. Show less

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  Banco de Oro

  May 2006 - Jul 2008

  Junior Assistant Manager

  *Spearheaded the efforts across marketing the bank products and services along with the Branch Manager and ensured day to day transactions in the Marketing Section are addressed as per the turnaround time.*Successfully handled, distributed and managed the information on new schemes that were launched by the bank.*Responsible for checking the monthly branch reports. Overseas all transactions in the marketing area such as Account openings, proper roll over of Term deposits, fixed deposits and UITF, distribution and collection of Accountabilities such as chequebooks, ATM Cards and Credit cards.*Works as a Branch Operations Manager/Branch Cashier in his/her absence. Show less

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  Union National Bank

  Aug 2008 - Sept 2018

  Customer Service Officer/Relationship Manager

  *Responsible for new business generation and customer retention by persuading potential customers while proactively managing and resolving customer objections and queries.*Responsible for proper assessment of new clients according to bank policy and AML.*Provides customer financial services by delivering unbiased, competent and problem free services to reach the customer satisfaction level.*Manages effectively the time spent with the customer to reach an acceptable service delivery within the turnaround time.*Analyzes loan documents, bank statements and prepares loan proposals for SME loan, Personal loans, Auto loans and Credit Cards.*Deals with unstructured and complex customer problems related to the bank and takes ownership of customer complaints and handles it until its final resolution by properly coordinating with the concerned bank department.*Ensures full awareness of all products and services provided and is constantly updated on all changes and amendments on product features, procedures and policies.*Provides constructive and constant feedback on the improvement of products, services, and procedures to reduce the cycle time, cost and to enhance customer satisfaction.*Works as a Branch Operations Manager in his/her absence. Show less

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  Office of the City Administrator Manila City

  Jul 2019 - Mar 2022

  Assistant
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  Paris Baguette philadelphia

  Sept 2022 - Mar 2023

  Team Manager