Ratnakumar Vadapalli

Experience

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  HSBC

  Sept 2006 - Oct 2008

  Customer Service Representative

  I was working as a Customer Service Executive who is primarily into Credit Card collections.

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  IBM

  Oct 2008 - Apr 2011

  Provided excellent technical and process support, testing new features, training new users on Kenexa's premium applicant tracking system, 2x BrassRing as a part of a dedicated client support team.

  • Senior, Technical Support Specialist

    Oct 2010 - Apr 2011

  • Tech Support Specialist

    Oct 2008 - Oct 2010
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  IBM

  Apr 2012 - Oct 2021

  I author high-quality technical documents, user guides, and online help for IBM Watson Talent and IBM Talent Management Solutions offerings like BrassRing, Onboard, Watson Talent Frameworks, and Learn (LCMS) using DITA and various other authoring tools/technologies.I speak with global teams of S/w Developers, QA Engineers, and SMEs to garner accurate information. I adopt agile processes alongside the product management and developer groups in the planning and execution of document delivery.I ensure that the documents meet accessibility requirements. Show less

  • Information Developer

    Jul 2013 - Oct 2021

  • Technical Writer

    Apr 2012 - Jun 2013
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  Infinite Computer Solutions

  Oct 2021 - now

  Associate Principal Consultant

  Account management, client relationship and client engagement, Planning and authoring user documentation, release documentation, and other technical content. Authoring content for various marketing media, like videos, posters, web pages, presentations, campaigns, etc.