Mark Pilkenton

Experience

• 

  McMurtrey Whitaker & Associates

  Jan 1999 - Jan 2001

  Customer Care Analyst

  At McMurtrey/Whitaker & Associates, I handled all inbound calls and emails for a growing eCommerce solutions and software development firm. I managed eCommerce accounts including technical setup and account creation, web development to assist our clients and HTML troubleshooting.

• 

  ChevronTexaco

  Feb 2002 - Dec 2003

  GAP Server Analyst

  Managed customer expectations during their migration to the Global Application Platform (GAP)Developed processes for newly formed Customer Care Group for GAP.Coordinated multiple delivery teams including two migration teams and two high level design teams for a 250 Server move to a new Data Center.Worked with Product Management to identify a Statement of Work for each product offering within the GAP offering.Handled procurement for the GAP product, including identifying needs through Asset Management, creating quotes, and placing orders through appropriate channels.Trained Customer Care Analysts during creation of Customer Care Group. Show less

• 

  Holy Infant Catholic Church

  Jan 2004 - Oct 2011

  Director of Youth Ministry

  Director of Senior High Youth Ministry at one of the largest Catholic Parishes in St. Louis, MO.

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  Harris Technologies, Inc.

  Oct 2010 - now

  In my expanded role at Harris Technologies, Inc., I am responsible for managing technical implementation of our managed print software, MorPheuS. Our MPS solution utilizes a range of data collection options including PrintFleet and FMAudit. With the logistical piece married to our backend order-entry tool, we offer seamless management for print fleets to include proactive monitoring, service dispatch and just-in-time inventory shipment. In addition to the front piece of our MPS solution, we are able to intelligibly gather data, showing TCO and projected TCO with suggested changes in the environment. In addition to managing our MPS implementations, I manage Harris Technologies' online storefronts, marketing campaigns, sales reporting and support customer service. Responsibilities also include managing all technology systems and data integrity and security. With regards to business development, I am responsible for maintaining and growing sales and profits in existing and new customers. Show less

  • Vice President of Technology

    Jan 2022 - now

  • Vice President of Managed Services

    Oct 2010 - now

  • Director of Print Services

    Oct 2010 - now
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  The PheoPara Alliance

  Mar 2021 - Dec 2022

  Executive Board Member: Finance Chair

  Key Responsibilities:Financial Stewardship: Oversaw the accurate and timely maintenance of the organization’s financial records, ensuring all data is well-documented and easily accessible. This included overseeing day-to-day bookkeeping, accounting, and reporting tasks to guarantee financial transparency and accountability.Financial Reporting: Prepared and presented comprehensive financial reports to the board on a regular basis, providing meaningful insights into the organization’s financial standing. These reports were not only accurate but also easy to interpret, helping the board make informed decisions.Financial Education: Acted as the board’s financial liaison, translating complex financial concepts into clear, actionable insights. The role was essential in helping board members fully understand the organization’s financial status, empowering them to actively contribute to financial planning and strategic decision-making.Budgeting and Forecasting: Collaborate with the Executive Director to develop annual budgets that reflect the organization's priorities and anticipated growth. This includes identifying potential financial challenges and creating strategic solutions to mitigate risks, ensuring long-term sustainability.Asset Management: Safeguarded the financial assets of the PheoPara Alliance by implementing internal controls and maintaining strong oversight of expenditures, investments, and other financial commitments.Compliance and Reporting: Ensured the organization remained fully compliant with all federal, state, and local regulatory requirements. This includes overseeing tax filings, financial audits, and other statutory reports, with a focus on maintaining the highest standards of legal and financial compliance. Show less