David Virts Jr., MIS,MCSA-SQL

Experience

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  TeleVox Software

  Jan 1997 - Jan 1999

  Technical Support Manager

  Technical Support Manager (1999)Managed a group of six technical support specialists serving business users utilizing proprietary software and hardware for handling client scheduling (HouseCalls), automated phone attending (InVox), plus messaging (LabCalls) -- primarily health care, law offices, insurance and sales representatives.Sr. System Administrator (1998 to 1999)Duties included maintaining and repairing a Windows NT network with 7 NT servers, and 30 Windows95/98 workstations. In this position I maintained the email accounts on the mail server. Made service calls to telephony to correct voice mail problems, added voice mail accounts and altering the program. Created the process which enabled the company to dial into an Internet server so field installers could access an 800 number for email, Internet and data files on the network.Technical Support Specialist (1997 to 1998)Provided troubleshooting and repair service by phone to customers throughout the country and several foreign countries. I supplied supported numerous hardware and software versions of the product which dated back to 1992. In addition I advised clients in adding and removing software and hardware. Show less

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  Sears, Roebuck and Co.

  Jan 1999 - Jan 2000

  Help Desk Manager

  Responsible for managing a team of 20 to 25 technical support specialists providing high quality technical support to Sears customers through a nationwide 1-800 telephone network. These products included laptop and desktop models: Acer, Compaq, Packard Bell, Emachine-Trigem, iMac, HP, plus a variety of peripherals such as printers, scanners, keyboards, and pointing devices. • Established the Mobile Call Center including recruitment and hiring technicians, arranging training, coordinating with the central IT department to set up telephony and internet access, and setting up a laboratory stocked with each product being supported.• Upgraded the Novell token ring network to an NT CAT 5 network which involved new cabling, installing a new server, and setting up over 70 technical and 4 administrative work stations. Show less

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  STC Business Solutions, Inc.

  Jan 2000 - Jan 2005

  Lead Network Engineer

  Responsibilities included: Building and Maintaining Windows NT/2000/2003 Servers and workstations. All servers and workstations used TCP/IP for their communication protocol. Other responsibilities include designing the layout and connectivity of all workstations to the servers. Also, set up routers (Cisco, Linksys, and Sonicwall) for Internet and WAN connections, such as VPN and Terminal Services with both Windows NT Terminal Server and Windows 2000/2003 Terminal Services. Act as a Network Administrator for all of STC Network clients on an as call basis. Provide technical phone support whenever needed to resolve technical issues. Whenever technical phone support was unsuccessful, I scheduled to go onsite to repair the problem. While at STC I designed and implemented the entire Southern Earth Sciences network infrastructure, which consists of 9 locations and spans 4 states. Show less

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  Southern Earth Sciences, Inc.

  Jan 2005 - Jan 2009

  Corporate Information Technology Director

  Responsibilities include: To ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. Plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Provide technical support and guidance to users at all locations. Created and implemented the disaster recovery plan for all 9 offices. Install and configure all software and hardware changes to the servers and workstations. Directly manage the entire network, this includes 5 Windows 2003 Servers, Windows 2000 Terminal Server, SQL 2005 Server, Exchange 2007 Server, SharePoint 2007 Server, Internet Information Server, 2 Windows 2008 Servers and roughly 200 workstations (which spans 4 states). All servers and workstations used TCP/IP for their communication protocol. Responsible for all forms of communications between offices, this includes Cisco VoIP phones, a combination of different types of routers (Cisco, Linksys, and Sonicwall), and cell phones. Also, I am responsible for designing and update the company website using Dreamweaver as the web design application. Creating and updating all of the crystal reports that the main accounting software used on a daily basis. In this position, I managed all internal and external employees dealing with the IT department. Show less

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  University of Phoenix

  Jan 2009 - Feb 2022

  Online Instructor

  Responsibilities include: To ensure the success of students taking an online course under my supervision, according to program objectives and course syllabi. I am highly knowledgeable about the subject matter for the specific course that I am assigned to teach, and I maintain expertise in this subject area. As an instructor I support student success by all means that are necessary, appropriate, and available. I am required to respond to student questions within one business day and provide feedback on assignments within two business days of receipt. Also, as the instructor I actively monitor and track individual student progress and provide mediation and direction as needed. Show less

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  Kagome USA, Inc.

  Jul 2009 - now

  Director of IT & IT Security

  Responsibilities include: To ensure the streamline operation of the network for all of the US Kagome locations. Provide technical support and guidance to users at all locations. Created and implemented the disaster recovery plan for all offices. Install and configure all software and hardware changes to the servers and workstations. Directly manage the entire network, this includes Windows 2003 Servers, Windows 2000 Terminal Server, SQL 2008 Server,SQL 2014 Server, Exchange 2007 Server, Internet Information Server, 3 Windows 2008 Servers and roughly 120 workstations. All servers and workstations used TCP/IP for their communication protocol. I administrated the transitional process from our ERP software (Adage) to our ERP software (Macola). This required us to convert our SQL database to the latest version and move our database to a new server. During this process I also had to create multiple Crystal Reports to work with the new database from Macola. In this position, I managed all internal and external employees dealing with the IT department. Show less