Amanda Strong

Experience

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  University of Michigan-Flint

  Jun 2012 - Dec 2014

  Undergraduate Research Assistant

  ● Edited undergraduate, graduate, and post-doctoral papers● Organized local and international conference● Coordinated volunteer schedules● Provided technological support● Conducted research for upcoming college courses

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  Genesee Health Plan

  Apr 2014 - Jun 2016

  Call Center/Special Projects/Internship Coordinator

  ● Provided customer services● Trained new employees● Interviewed and supervised interns● Scheduled meetings, traveled to the different branches to assist● Set up new procedures in the day-to-day activities, pulled reports from internal database● Researched and wrote individually and in small groups for several grants and awards● Because of my efforts, the company received a prestigious state-level award, as well as several nominations, secured local grants, a substantial training scholarship, and helped to fund and establish multiple new programs● Served as point of contact on all grant related correspondence● Translated company documents into basic Spanish Show less

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  The Hanover Insurance Group

  Jun 2016 - now

  - Receiving inbound calls to assist agents and customers by explaining policy coverages- Researching and communicating underwriting guidelines to agents- Interpreting and verifying policy coverages, changes, renewals and new business transactions- Responding to simple and complex billing inquiries- Providing technical support to questions from agents regarding The Hanover’s online systems- Making internal recommendations related to systems, procedures and workflows to gain efficiencies and meet changing customer needs- Acting as a liaison with departments to resolve identified service issues- Meeting outlined job requirements and stated individual and departmental goals- Club Elite Winner 2017 2nd Quarter- Selected to test new products and programs Show less

  • Senior Process Analyst

    Oct 2023 - now

  • Executive Underwriter, PL Underwriting Strategy

    Jul 2020 - Oct 2023

  • Senior Personal Lines Underwriter

    Mar 2020 - Jul 2020

  • Personal Lines Underwriter

    Jan 2018 - Mar 2020

  • Personal Lines Agency Support Associate

    Jun 2016 - Jan 2018