Heba Abdulrahman

Experience

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  Zepter InternationaI

  May 2011 - Aug 2011

  Sales Executive
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  Mobiserve Holding

  Nov 2012 - Jan 2013

  Call Center Specialist
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  GAMCA

  Feb 2013 - Dec 2013

  Data Entry Clerk

  - Prepares source data for computer entry by compiling and sorting information and establishing entry priorities.- Processes customer and account source documents by reviewing data for deficiencies and resolving discrepancies using standard procedures or returning incomplete documents to the team leader for resolution.- Enters customer and account data by inputting alphanumeric information using a keyboard or optical scanner according to the screen format.- Maintains data entry requirements by adhering to data program techniques and procedures. Show less

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  El Shefaa Specialized clincs

  Jan 2014 - Dec 2014

  Secretary & Data Entry clerk

  - Enter patient details and coded test information into the laboratory computer system accurately and efficiently.- Familiarize myself with the laboratory computer systems, including confident use of the test/client libraries, TDL intranet, and referral database during data entry.- Be aware of invoicing and billing rules that apply to certain clients and source codes.- Perform general scanning, filing, and archiving of request forms and other hard copy data.- Understand the telephone system (e.g., placing calls on hold/transferring calls) to receive incoming calls to the department and address them appropriately, through a broad knowledge of the company’s operations.- Maintain my knowledge and skills to perform the job as outlined in this job description, including actively updating your training record and reviewing the provided SOPs.- Uphold a level of service and professionalism expected by the company from the jobholder, ensuring all procedures are documented and updated as needed.- Handle queries related to data entry promptly and professionally.- Report any errors or delays with electronic requests due to non-linking. Show less

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  Alfa Laboratories - معامل ألفا

  Jan 2015 - Sept 2015

  Secretary & Data Entry clerk

  - Enter patient details and coded test data into the laboratory computer system accurately and efficiently.- Be familiar with laboratory computer systems, demonstrating confident use of the test/client libraries, TDL intranet, and referral database during data entry.- Be aware of invoicing and billing rules that apply to certain clients and source codes.- Perform general scanning, filing, and archiving of request forms and other hard copy data.- I am familiar with the telephone system (e.g., placing calls on hold and transferring calls) to effectively handle incoming calls to the department, which is supported by a broad knowledge of the company’s operations.- Maintain my knowledge and skills to perform the duties detailed in this job description, including actively updating your training record and reviewing the provided SOPs.- Uphold a level of service and professionalism as expected by the company from the jobholder, ensuring that all procedures are documented and updated as necessary.- Handle queries related to data entry in a timely and professional manner.- Report any errors or delays with electronic requests due to non-linking. Show less

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  UNITECH for Building & Construction Solutions

  Oct 2015 - May 2019

  Sales Coordinator & Admin assistant

  -Supported a sales department exclusively- Assisted sales staff based in remote locations- Coordinated the submission of proposals- Completed the administrative needs of the Sales Department- Responsible for timely, accurate quotations and various Pro-forma invoices to customers- Recorded sales orders on ERP system- Invoiced the sales orders

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  Egypt Best Properties

  Jun 2019 - Dec 2019

  CRM Specialist &Sales Operation Coordinator

  - Ensure a high level of customer service is provided by the property consultants by conducting a random check with the customers to ensure the required service is provided and all their inquiries are being answered. - Supervise the sales administrators/coordinators and ensure that they adhere to the company policies and procedures.- Manage the day to day operations following company policies and standards to maximize profitability and efficiency.

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  Archi touch furniture

  Jan 2020 - Sept 2020

  Customer satisfaction specialist & Sales operation coordinator

  -Searching for new suppliers inside and outside Egypt for some products that the sales team needs.- Seeking for new projects for the sales team for our new product lines.-Assist in the management of data related to the tendering process & monitors the tender submission process for formatting, completeness, consistency, and compliance. -Respond to incoming inquiries and customer concerns received via phone or email.- Possessing knowledge of customer impact, company procedures, and identifies optimal and creative solutions when necessary.- Possessing the ability to explain routine and technical issues clearly and understandably.-Follow up the collection with the customers and the accounting department. - Supported a sales department exclusively.-Coordinated the submission of proposals.- Complete the administrative needs of the Sales Department Show less

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  Dr.Oetker Egypt ,Tag Elmelouk Food Industries - Subsidiary of Dr.Oetker Germany

  Oct 2020 - May 2022

  Senior local purchasing specialist

  • Accountable for managing the procurement of raw materials from local suppliers.• My responsibilities include purchasing and preparing requisitions, creating purchase orders, and monitoring order expenses.• Track and record orders and invoices on the ERP system, manage and analyze the supply base and market, and organize and schedule procurements.• Responsible for searching for samples requested by the R&D department, whether within or outside Egypt.• Assist the purchasing manager with administrative work and customs clearance for importation.• Preparing the yearly budget based on yearly sales forecasting. Show less

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  Raya Restaurants

  Jun 2022 - Sept 2023

  • Responsible for foreign purchases, whether direct or indirect.• Responsible for the timely preparation of import documentation for all shipment requirements, maintaining logistics records, and tracking shipments across different channels.• Dealing with customs clearance brokers and ensuring familiarity with all customs clearance laws.• Prepare, manage, and communicate delivery schedules with relevant departments.• Communicate forecast and inventory estimations to management, monitor and report on important changes in sales forecasts, budgets, and business strategies, and address demand-related issues in a timely and effective manner.• Tracking reports and creating an outline/schedule for all open orders.• Responsible for the company's indirect purchases, including packaging, maintenance, IT, and assets, as well as for retail suppliers across all restaurant brands. Show less

  • Senior foreign purchasing specialist & Demand planner

    Sept 2022 - Sept 2023

  • Senior foreign purchasing specialist

    Jun 2022 - Aug 2022
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  Tulipe

  Sept 2023 - Apr 2024

  Senior import specialist

  -Responsible for managing imports. This includes preparing import documentation, maintaining logistics records, and tracking shipments through various channels.-Prepare orders, costing, and pricing sheets for shipments, and follow up on bank transfers and Form 4 issues with the finance team.-Review documents on the Nafeza Platform for ACID and ensure that they are accepted on Cargo X.-Dealing and negotiating with freight forwarders.-Responsible for providing monthly reports to suppliers for forecasting, consumption, and stock management.-Handling GOEIC and Whitelist registration and renewing ISO and Trademark certificates.-Handling imports, including preparing import documentation with freight forwarders for UAE shipments Show less

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  Tabuk Investment & Tourism Co.

  May 2024 - now

  Purchasing Manager

  •Responsible for the purchasing operations team handling both direct and indirect purchases.•Follow up with the purchasing team members regarding their responsibilities daily.•Place the strategies and plans for the department.•Creating a sourcing plan for the purchasing department.•Assist the director of purchasing in preparing and coordinating reports.•Addressing the financial requirements, customers submit through tenders to fulfill their needs.