Tamryn Swartz

Experience

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  Datacentrix

  Nov 2010 - Aug 2014

  Enterprise Content Management Consultant

  ▪Records and Information Management, ▪Change Management,i▪Remote and Client based 1st line and 2nd line Pro Active an Logged User Support calls • maintained 90% > SLA average▪Escalated 3rd line / Technical support calls to respective teams via Helpdesk▪Sheduled, Prepared and Delivered Classroom Training and Knowledge Sharing Presentation Sessions followed by On Site coaching and Support to drive user acceptance. ▪Carried out at Departments listed below : Department of Social Development; Department of Transport; Western Cape Archives and Records Services; Department of Health : Forensic Pathology Service, Tygerberg Hospital, Khayelitsha Hospital and Mitchells Plain Hospital dealing with highly sensitive information Show less

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  Zestlife

  Nov 2016 - Aug 2017

  Client Services Administrator

  2 month contract (Nov - Jan)3 month contact (May - Aug)Mainly loading and pro-actively updating the information database of customer account an applications

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  Amazon

  Sept 2017 - Sept 2018

  Customer Service Associate [Search and Rescue]

  Specialised Skills :■ Handle Repeat/Systematically Escalated support enquiries (Lead Support calls) from irate customers as well as Accessibility callers mostly visually impaired Daily routine skills :■ Resolved inbound support calls via phone , email an chat (IM) :▪Retail department • specialised in all areas▪Technical Devices [Alexa an Smart Home Devices] • fully trained [povided relief assistance during peak]

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  IiNet

  Nov 2018 - Jan 2019

  Customer Service Representative

  Trained to handle billing and technical support call enquiries