Justin Daigle

Experience

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  Starbucks Coffee Co

  Apr 2005 - Apr 2007

  Learning Coach and Shift Supervisor
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  Make It Work

  Apr 2007 - Apr 2010

  Neighborhood Technology Consultant

  On-site repair and support of home and small business technologies Network creation, maintenance and security Malware removal and protection in small business and home environment Software installation and troubleshoot Budgetary responsibilities, including developing annual budgets, sales targets, cash reconciliation, inventory control, invoicing, and reporting for all areas of the service business Complex IT problem solving in a time restricted environment Database trouble shooting Maintain a high customer service rating based on frequent customer feedback surveys Interact with an ever growing client base through on site and phone support Show less

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  Regency Lighting

  Apr 2010 - Jul 2010

  IT Specialist

  Troubleshooting of distribution infrastructure software General helpdesk support for a staff of over 220 Tier 1 Tech support for all other IT calls using a ticket based system (ITSM) Approved, set up new shoppers, and maintained customer database in the company online store Software installation and troubleshooting Complex IT problem solving in time restricted environment Hardware installation and troubleshooting Running SQL queries as requested Show less

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  Sierra Pacific Constructors

  Dec 2010 - Mar 2011

  Network Admin

  Troubleshooting of hardware and software General helpdesk support for a staff of 30 User creation and permissions management using Active Directory, Exchange 2010 and Windows Server 2008 Network setup, troubleshooting and maintenance FTP setup and administration Workstation management

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  Little Oaks School

  Sept 2011 - Jan 2012

  Computer Teacher/Network Admin

  Developing curriculum for classes General helpdesk support for a staff of 15 Teaching computers to grades PreK-5th grade Network setup and maintenance Software installation and troubleshooting Hardware installation and troubleshooting

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  IT Consultant Freelance

  Jan 2012 - Oct 2012

  Freelance IT

  Fulfilling all IT solutions needs on a contract basis.

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  Rapattoni Corporation

  Jun 2012 - Apr 2014

  Junior Systems Administrator

  Custom software in a SaaS environment serving the Real Estate industry to ensure a 24/7/365, cross country, online presenceResponsibilities and Experience:End-user support for a staff of 100+Administration of Development, QA, Staging and Production environmentsDeploy software maintenance releases for the Multiple Listing System (MLS)Rotational on call dutiesMinor network setup and maintenance (Cisco, Force10, Meraki) Hardware and Software maintenance and troubleshooting in both an onsite and offsite datacenterSystem Center 2007 & 2012R2 administration (package creation and management, software updates, user and device management, package deployment, and reporting)Asset management and purchasing from various vendorsVMWare ESXi 5.x/VCenter AdministrationDocumentation of procedures and projects related to infrastructure changesBackup job creation, hardware maintenance, and tape rotations using Norton Backup Exec 11d & 2012FTP user setup and maintenanceUser creation, deletion, and maintenance using Active Directory, Exchange & Office 365Minor experience with: NetApp, Dell SAN Array, Lync Server 2010 managementServer installation and setup for various roles using: SQL, IISIIS administration for version 6, 7, & 8Stingray load balancer administrationJoomla server administrationSome scripting using Powershell version 3.0 & 4.0Active Directory, DNS, DHCP, Group Policy Systems AdministrationResearch new technologies and present them to the Chief Information Officer Show less

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  American Homes 4 Rent

  Jan 2014 - Jan 2020

  System Administrator / Release Engineer / Service Desk Associate III

  Responsibilities • Infrastructure administration using Azure, AWS, O365, VMware ESXi(onsite) and HyperV(hosted) for multiple environments using multiple Windows Server and Linux versions. • Network Administration of Cisco/Meraki products in multiple locations.• Application administration: o Integrations: Talend (ETL and ESB)o Monitoring: Solarwinds Oriono Mail: Exchange Online, Mimecasto Backups: Mozy, Carbonite, Cloudberry (Glacier)o Security: Rapid7, Cylance, McAfee, PingID, Brivo, O365 Security and Complianceo Reporting: SSRS, Tableau, Power BIo CRM/Property Management: Dynamics 365, Yardi Voyagero Storage Systems: Sharepoint 2013, Sharepoint Online, WFS, Azure DevOpso Patch Management: WSUS, N-Central, InTune, LogMeIno Domain Services: Active Directory, ADFS, AzureAD, DirectAccess, GPO’so Database: SQL 2012 (Single and Clustered modes)o Web services: Azure Load Balancer, Traffic Manager, IIS, SFTPo Documentation: Enterprise Architecto OnBase, Great Plains (Legacy administration only)o Mobile Device Management: Merakio Other in-house applications• Documentation of procedures and projects using a change control process for SOX auditing.• Plan, coordinate and execute code releases on a weekly basis or as needed.• Vendor Management and interfaced with internal and external auditors when requested.• On-Call duties.• Ticket and Project Management using Jira Cloud and ServiceNow.Notable Achievements:Consolidated and expanded the on-premises file servers resulting in better performance and system stability. Show less

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  The Trade Desk

  Jan 2020 - Jan 2023

  IT Systems Engineer II

  Responsibilities:• Administration of Production and Sandbox environments using Windows Server 2012R2, 2019 and Ubuntu Server.• Systems Engineer for onboarding new SaaS applications to integrate into the Corporate IT Stack.• Systems Engineer for implementing the following products: CrowdStrike, Code42, Zoom Phone, BetterCloud, 1Password SCIM.• Network Administration of Meraki products in multiple locations.• Application implementation/administration:o Identity Services: Active Directory, Azure Active Directory/Azure Entra IDo Automation: BetterCloud, Azure Active Directory/Azure Entra ID, LogicAppso Monitoring: NinjaOne, Slack, Jamfo Collaboration: Slack, Zoom, O365, o Backup System: Code42o Security: CrowdStrike, O365 Security, SumoLogic (log collection), Mimecast, 1Passwordo Reporting: Tableau, Azureo Storage Systems: SharePoint Online, Azure DevOps, Azure Storage Systems. AKSo Patch Management: NinjaOne, InTune, Jamfo Documentation: Confluence• Documentation of procedures and projects using Jira.• Vendor Management and interface with internal and external auditors when requested.• On-Call duties.• Ticket and Project Management using Jira.Notable Achievements:Spearheaded the selection and implementation of a SaaS based RMM solution for all windows and Linux based endpoints.Implemented a SaaS automation product (BetterCloud) and integrated it into our access request system. After 1 year, over 50% of all Access Request tickets for onboarding/offboarding were automated end to end.Re-architected the identity system to move away from an on-site server infrastructure to be multi-regional, and cloud based. Lowered the on-site footprint for servers to near zero. Over time, this resulted in more resiliency for the identity system while also setting the stage to implement a full move to Azure Entra ID and remove on-premises AD from the identity stack altogether, further driving towards the end goal of automating the entire user lifecycle process. Show less

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  California State University Channel Islands

  Mar 2024 - now

  Systems Engineer