Hussein Khan

Experience

• 

  Edcon

  Apr 2009 - Sept 2019

  Managed the Jet Retail and Leadership Academy within the Jet Chain (Edcon) overseeing the Corporate and Retail Operations areas. The Academy offered 7 interventions which included On-Boarding, Functional Training, Learnerships, Visual Training, Merchant Training and Leadership Training. I was instrumental within a 15-month period to formulate the framework, design, project manage and deliver all interventions within the Academy. I also built a 1 stop SharePoint learning site. The Academy empowered more than 75% of employees (6000) through various interventions. I was key in aligning the learning outputs to the organisation’s strategy.Work Description and Key Responsibilities My role extended to South Africa and Africa and included the following outputs:− Launched the Jet Retail and Leadership Academy and formulated and managed learning budgets.− Managed the L&D Reporting and governance for the Chain. − Managed all compliance (e.g. First Aid and Fire Fighting) and legislative training. − Administered, controlled and submitted training records for the Chain and ATR / WSP submissions to SETA.− Designed training material using the ADDIE model and 6D’s. − Facilitated training at junior and executive levels and designed and facilitated Leadership interventions.− Launched the very first Women in Leadership training.− Leveraged the relationship with external suppliers to customize the Leadership content for the Chain.− Supported and rolled out 360 assessments aligned to Leadership interventions.− Introduced Rewards and Recognition initiatives. − Conducted culture initiatives through online surveys and focus group sessions (included feedback to the stakeholders).− Forecasted business needs and provided solutions through stakeholder engagement (across the business).− Introduced an innovate APP which allowed employees to interact and rate each other enhancing culture and performance.− Project managed learnerships and internships for the Chain. Show less Responsible for project managing the HR Talent Department within the Specialty Chain which comprised of C.N.A, Red Square, Boardmans, Cellular, International Brands andEdgars Active. I supported 7 General Managers and reported to the HR General Manager.Work Description and Key Responsibilities The Project and Talent role (at High Level) included:− Formulating strategic frameworks to build capability and ownership within the business area.− The responsibility to oversee a variety of HR administrative programs and functions.− Streamlining HR business processes by creating user friendly guides and building a 1 stop site for accessibility.− Building and communicating talent frameworks to support the operational areas (Retail Operations and Merchant areas).− Providing weekly and monthly Chain metrics and conducting HR research initiatives. − Managing the Learning and Development area and the learnerships and internship programmes.− Managing and communicating performance indicators (Performance Goals) for the Chain. Show less Responsible for managing the key strategic projects for Edcon Retail Operations Learning. I seconded as the Learning Manager for Africa during this period overseeing Namibia, Botswana, Zambia, Mozambique and Ghana.Work Description and Key Responsibilities The Key Projects completed during my role were as follows:− Project managed the implementation for Africa expansion - focusing on skills development.− Developed and implemented Edcon’s Functional On-Boarding programme. − Formulated L&D frameworks to support and sustain the retail business for SA and expansion into Africa.− Worked with the learning and development team to build a 70:20:10 approach to learning.− Managed the L&D Reporting and governance for the Chain and maintained e-learning training content.− Researched and sourced new and innovative platforms of learning design and delivery. Show less I was appointed as a Learning Consultant in Cape Town in 2010. In 2012, I was promoted to Specialist Learning Consultant. I have combined both roles as the outputs were similar.Work Description and Key Responsibilities − Facilitating Store Management functional training and facilitating SETA aligned programmes.− Project managing new store openings in reference to L&D requirements.− Managing the training and delivery for the Edcon Specialty Chain such as Edgars Active, Edgars Shoe Gallery, Cellular and Boardmans.− Formulating training frameworks and designing training material. − Facilitating core specialist training (including product) and conducting change management initiatives. Show less During this period, I worked as an Edcon IT Business Development Consultant, installing new POS systems across the country. The role ended in April 2010 due to project termination.I then moved into a Control Manager position where I was responsible for administrative and operational duties, which included managing the credit and point of sale departments. In ensuring that both departments were effectively managed, I had to ensure that the staff were well trained, customer experience was maintained, risk areas covered and the sales performance for the store grew.During 2003 to 2009, I held various roles unrelated to career path. Show less

  • Senior HRBP Projects / L&D Specialist

    Jun 2017 - Sept 2019

  • Senior HRBP and Talent Specialist

    Mar 2016 - May 2017

  • Project Manager - Learning and Development

    Apr 2012 - Feb 2016

  • Specialist Learning Consultant

    Aug 2010 - Mar 2012

  • IT Business Development Consultant

    Apr 2009 - Aug 2010
• 

  FNB South Africa

  Oct 2019 - now

  Manage innovative delivery of business integrated, sustainable development solutions to FNB Private Banking stakeholders, ensuring brand and culture fit, alignment to our value business model, achieving excellence of learning experience and development of skills. Researching, creating, and maintaining excellent internal and external partnerships/networks and collaborative operating models. Driving consistent professional ambitious standards of resource, budget, vendor, and project management to deliver, measure and optimize solutions. L&D needs analysis and solution design. Project management. Learner experience management • Business partnership and stakeholder engagement and communication. Professional program administration and delivery of programs, including logistic and coordination activities Show less My current role oversees Learning and Development within the Private Clients Business Area (FNB). Stakeholders include Executives, Operations, HR and Support Bankers.Work Description and Key Responsibilities − Improving competence and effectiveness of all staff levels.− Analyzing and identifying development needs to drive L&D initiatives. − Maintaining training programs in accordance with business needs and banking regulatory requirements.− Facilitation (new employee orientation, refreshers, banking products.− Partnering with Group Training and Leadership to create and lead development programs (these include culture dipsticks, driving the company Promises, leadership development, formulating career pathways, conducting skills audits).− Supporting the implementation of a Talent Development Plan and Talent Reviews.− Evaluating the performance of training’s impact on business.− Regular reporting to management on effectiveness of training and development.− Maintaining accurate registers and document control.− SharePoint build to create a 1 stop learning repository site. Show less

  • Learning Program Manager

    Jul 2022 - now

  • Learning Program Manager

    Apr 2022 - now

  • Learning And Development Specialist

    Oct 2019 - Sept 2022