Akshit Prabhakar

Experience

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  GRAB N GO 6

  May 2018 - Jun 2023

  Convenience Store Sales Clerk

  • Provided onboarding, training, and corrective guidance for new employees.• Provide diagnosis of excel related problems arising during electronic filing and organizing of managerialpaperwork.• Assisted management in creating and maintaining gross operating cost and sales reports.• Analyzed the point of sale and money transfer system glitches. Contact appropriate customer service ifhardware and software do not respond to troubleshooting procedures.• Employed active listening skills to customer complaints and find appropriate solutions for valuedcustomers in daily store operations, making notes for the manager.• Delivered excellent customer service, helping customers find their product purchases and ensuring they find everything they need prior to checkout.• Restocked shelves, taking note of and reporting any inventory shortages.• Organized coolers and shelves, giving detailed attention to store appearance, placement of products, and visual appeal to customers.• Ensure business operates in accordance with the standards provided by both state and federal departments. Show less

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  Amazon

  Jun 2023 - Aug 2023

  Area Manager Intern

  • Learned to coach, manage, and develop a team of Amazon associates.• Drove standard work and continuous improvement through an intern project.• Communicated policies to the team and act as a source of information for the team.• Created, managed, and supported recognition programs to recognize highest performing associates.• Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates.• Ensured procedures are followed for building security and product loss prevention.• Partnered with the management team to establish and maintain quality control standards.• Developed performance goals and targets to achieve customer demand and ensure accuracy and quality.• Learned to motivate, mentor, and manage a team, as well as developing a summer project in partnershipwith the site leadership.• Ensured that the team of Amazon associates have all the tools needed to succeed for any task during a shift. Show less

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  Amazon

  Feb 2024 - now

  Human Resource Partner