Sutton Monday

Experience

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  NDCHealth (Per-Se)

  Jan 2001 - Jan 2005

  Receptionist

  Professionally assist in handling all incoming calls and responding to routine inquiries. Execute various administrative duties to include photocopying, scanning, coping, faxing, mailing, and distributing documents. Regulate inventory of supplies in the office and break room. Established harmonious working relationship with all co-workers, clients, customers and vendors at all levels. Mediated between support operations and facilities for any reported issues and resolved customer complaints. Responsible for the disrabution of all petty cash and company badges. Show less

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  McKesson

  Jan 2005 - Jan 2010

  Recorded and processed dispatch cases within 15 minutes. Regularly checked Harland hardware dispatch queue to ensure follow-up with customers. Assigned hardware technicians to pharmacies to repair failed computer hardware. Initiated development of dispatch processes and guidelines with strict alignment to the standard operating procedure. Conducted more than 10 customer calls daily to maintain efficient dispatch and call management. Ensured error-free processing of requests for equipment returns, exchanges, and maintenance service orders. Accurately implemented dispatch procedures to maximize customer satisfaction for technician visits. Aided with software distribution update. Acted as liaison officer among departments including: Customer Support, Hardware Support, and the Sales Department. Helped the sales department in documenting the overflow of calls received and distributing received cases. Analyzed the cases in the L2 Hardware workgroup to determine open case age, conducted follow-up via phone with any customer whose case age exceeded three days. Heightened sales turnover and profit margins by fast and precise response to customer concerns. Improved sales capitals on regular access with customers through demonstration of strong interpersonal skills and effective liaising ability in supporting the sales and operations department Show less Developed new procedures with the intent of boosting productivity by positively encouraging departmental relations. Managed various types of reports such as spreadsheets, databases, graphs, and organizational charts. Created database and metric reports with collected information. Monitored expenses by producing reports for employees and vendors. Implemented the expected policies and procedures of the office. Interacted and processed reports for multiple department including corporate accounting, sales, purchasing, and inventory. Show less

  • Dispatch Coordinator

    Jan 2005 - Jan 2010

  • ASSISTANT CENTER ANALYSIS

    Jan 2005 - Jan 2010
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  Tax Payers Bureau

  May 2011 - now

  Administrative Assistant

  Working alongside the owner of the company, ensures that all administrative duties are met in a timely manner. Controls internal reporting tasks including spreadsheets and databases. Gathers data for complete analysis in order to keep company database reports, charts, and graphs up-to-date. Constructs letters in order to publicly advertise the company. On a regular basis, adapts PDF documents into Word documents and vice versa.

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  All Source Professionals, Inc.

  May 2011 - Jul 2012

  Administrative Assistant

  Managed the overall administrative operations of the company. Verified the qualifications of individuals to ensure legitimacy. Formed relationships with clients and insurance companies. Developed instructional materials including operating procedure, training course outline for Georgia Works Ready program and Workforce Investment Act (WIA), and flow charts.

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  Arise Virtual Solutions Inc.

  Oct 2012 - Apr 2013

  CUSTOMER SERVICE AGENT

  Conducted research for individual accounts in order to educate customers on questions regarding billing. Adjusted customer accounts, updating phone models, customer information, and plans as needed. Organized payments over the phone using a secured line to process credit/debit and bank account information. Provided accurate troubleshooting to resolve the issue on equipment working improperly.

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  Scentsy Wickless Candles

  Mar 2014 - Dec 2016

  Independent Consultant

  Fostered relationships with clients by providing assistance as needed and understanding the personal needs of each individual. Boosted the business sales line. Systemized internal reports such as spreadsheets and databases.

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  Signature Healthcare

  Sept 2017 - May 2018

  Coordinate care plan conference meeting with family and residents. Organize and schedule auxiliary services for eye, dental, podiatry, and audiology on a quarterly basis. File care conference forms, full life forms and psych notes in medical charts and aux books. Responsible for putting name tags on door for new resident admissions; removing name tag for discharged or expired residents. Responsible for taking picture of the all new admissions and elopements Professionally assist in handling all incoming calls and responding to routine inquiries. Handle and file all forms of confidential and highly sensitive material. Except and handle incoming payments. Execute daily administrative tasks such as photocopying, scanning, copying, faxing, and the distribution of documents. Sorted and distributed all incoming and outgoing mail to include UPS packages.

  • Office Associate

    Nov 2017 - May 2018

  • Receptionist

    Sept 2017 - May 2018
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  Home Instead Senior Care

  Dec 2018 - Jan 2024

  Professional Caregiver
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  Express Employment Professional

  Apr 2020 - now

  Administrative Professional
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  A + Medical Quality in - home care

  Jun 2024 - now

  Home Care Provider