James Field

Experience

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  Tower Hamlets PCT

  Mar 2005 - Mar 2006

  Complaints Manager

  Ran the complaints function, handling cases and writing up responses on behalf of the Chief Exec

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  JADe Group

  Mar 2007 - Sept 2015

  IT Project Manager

  Outsourced IT Solutions Providers / MSP. I joined JADe in a technical capacity at the start of my career, and quickly identified numerous improvements and efficiency savings we could make on the Service Desk / Helpdesk. Over the next 5 years I moved into full time Service Desk Management, and then widened the scope to overall IT Operations Management, recruiting my own team around me as the company grew.In 2009 we established Ethical IT and I headed up the Operations and Project Management functions of this new company, which we quickly grew to over £1m a year turnover and which continues to grow today. I recruited new Service Desk and Service Delivery Managers and then focussed solely on Project Management and Business Development, either via existing customers or coordinating Tender responses and bids then, and the delivery of the resulting work. Show less

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  EthicalIT

  Mar 2009 - Dec 2015

  Programme and Project Manager

  Programme and Project Manager for an outsourced Managed Service Provider. Achievements include:- Complete overhaul of Operations function, including process mapping, Gap and SWOT analysis, implementation of a new Service Desk ITSM software application, development of a Risk Management strategy, implementation of an Information Security strategy which lead to successful ISO27001 accreditation, Stakeholder Engagement at Board level, a greatly improved Recruitment strategy and integration of off-shore technical team based in Kerala, India, into UK Service Delivery- Integration of off-shore technical team based in Kerala, India, into UK IT Operations team- UK-wide organization with over 180 sites, rollout of secure financial transaction and PCI trading private cloud environment- UK-wide charity with over 60 sites, take-over from outgoing suppliers, design & migrate to new secure private cloud Terminal Server (TS) farm, software upgrade and replacement of all client end hardware- Award-winning Central London 2,900m² Serviced Offices property, delivery of all core communal IT systems – Hardware, LAN, WAN and VOIP networks and comprehensive training to Property Management- Brussels, Belgium 2,000m² new-build Serviced Offices property. Delivery of all core communal IT systems and onboarding of several tenants for direct IT Services Show less

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  Cognizant

  Mar 2016 - May 2018

  Consultant

  Digital Strategy Consultant, responsible for project management at an Enterprise level, working with clients over £1bn turnover delivering complex Digital change projects.