Theadeus Jones

Experience

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  FedEx Ground

  Jul 2002 - Feb 2006

  Service Manager

   Responsible for managing the consolidation and distribution of packages as well as the loading and unloading of trailers and vans for the entire Washington, D.C. Metro Area. Manage the efficient sorting, delivering, and handling of packages within the prescribed time frames. Direct and lead a group of approximately 10-20 package handlers and ensure proper handling of packages. Provide communication and feedback to direct reports and upper management. Responsible for training, safe work environments, retention, and productivity/service goals. Handle incoming questions and concerns of customers. Train perspective contractors on delivery routes and methods. Ensure fleet is properly and routinely maintained (e.g. oil changes, external appearance) and that vehicles have current licensing, registration and local permits; perform quarterly safety inspections for DOT compliance Show less

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  DHL

  Apr 2006 - Jul 2007

  Field Service Supervisor

   Responsible for overall efficient and effective Service Center operations, regarding pick-up and delivery personnel and services. Ensures all materials are picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations, and government regulations. Ensure compliance with import-export regulations, duties, and tariffs in international markets. Supervises two or more staff, responsible for hiring, coaching, training, and developing subordinate staff. Ensures safe, efficient handling and transportation of all customer materials and goods. Show less

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  Republic National Distributing Company

  Jul 2007 - May 2009

  Route Supervisor

   Able to use Roadnet program for route planning operations; including optimization and continuous improvement of the distribution system. Analyze distribution system and expense to evaluate static and dynamic routing opportunities. Plan for changes in sales and distribution structure of the local market, seasonal fluctuations, new product lines, and acquisitions. Balance workloads to match resources with needs. Provide fair and predictable workloads for delivery service representatives. Participate in the monthly inventory of the warehouse. Show less

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  Capital Area Food Bank of DC

  May 2009 - Jan 2011

  Inventory Manager

   Conduct the inventory audit for the DC and Northern Virginia warehouses on a quarterly basis. Perform random counts for the DC and Northern Virginia warehouses and maintain records for auditors. Work directly with Food Resources and the Director of Warehouse Operations to keep pre-receipts current. Research out of stock and unable to locate inventory to ensure status for member agencies and warehouse pullers. Audit warehouse locations and maintain accuracy. Audit receiving intakes for both the DC and Northern Virginia warehouses. Produce reports from Primarius system as need for CAFB executives. Show less

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  Manufacturing Resource

  Jan 2011 - Dec 2012

  Frito Lay - Aberdeen

   Develop team to solve day-to-day operational issues and reach short & long term performance goals Communicate cross-functionally to assist team to solve operational issues Organize and facilitate team meetings and training programs Initiate and implement projects Administer policies and practices Solve daily operational issues Improve team communication and engagement Control building facility management

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  PepsiCo - Frito Lay

  Dec 2012 - Sept 2014

  Facilities Operations Manager

   Develop team to solve day-to-day operational issues and reach short & long term performance goals. Lead 45 hourly employees in warehouse and plant operations, including administrative and pre-delivery functions. Reconcile team member payroll and resolve any possible discrepancies. Facilitate team member development by executing weekly, period and quarterly meetings to help meet and exceed targets in performance, quality, cost and safety. Provide leadership to ensure cross-functional partnering between and operations and sales to ensure business are met on both sides. Develop and implement processes and procedures to both achieve productivity goals and exceed business requirements. Actively participate in alternate site visits to gain new perspective and both gain and share best practices. Appointed MOSAIC site leader while at Aberdeen Plant. Helped organize and support various fund raising and outreach programs in surrounding community. Show less

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  Reddy Ice

  Sept 2014 - Jul 2019

  Customer Service Manager

  1. Lead customer service, leveraging CSR’s/Dispatchers:• Ensure consistent and outstanding communication and service of customers• Maintain customer information (e.g. delivery hours, ice capacity, delivery frequency)• Handle inbound calls (e.g. customers requesting ice, service, information)• Establish optimal DSD routes (leveraging standardized process and tools)• Develop schedule for Ice Factory RM’s to crack, stack, sanitize, and deliver bags (based on season and view of Ice Factory bag inventories – including monitoring of scan data)• Coordinate seasonal and event driven back-stock plans through Ice Factory production (and via DSD as required) for 100% in-stock performance2. Lead DSD drivers across market locations, including:• Communicate route plan to locations and drivers daily• Track which drivers are assigned to which routes (locations to provide information daily)• Communicate with drivers regarding adjustments to plan and skipped stops• Manage location and driver performance • Interact with Distributors to manage delivery schedules and service needs3. Lead Retail Merchandisers across market locations, including:• Communicate schedule to locations and Ice Factory Retail Merchandisers• Adjust route plan throughout day, if/as required• Communicate with drivers regarding adjustments to plan and skipped stops4. Support DC/Plant/Ops Manager and FESM in managing DSD Drivers and Ice Factory Retail Merchandisers on their other responsibilities, including:• Safe vehicle operation• Fleet maintenance5. Track and communicate quantitative and qualitative performance metrics – manage performance and drive continuous improvement in performance scorecards6. Collaborate with Regional Routing Manager, HR, Accounting, Plant/DC Managers, VP On-Site Solutions, FESM, and other Market/Regional leaders to drive improvement and adherence to best practices. Show less

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  DPI Specialty Foods

  Jul 2019 - Feb 2020

  • Develops and maintains the operations business plans to include labor hours, cycle counting, and production costs• Establishes production and quality control standards, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered to ensure all operating strategies, business plans, performance objectives and key initiatives are successfully achieved• Provides guidance to the development of production plans, including personnel requirements, material needs, subcontract requirements, facility needs, and equipment needs• Ensures all established costs, quality, and delivery commitments are met• Coordinates warehouse and transportation activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment• Reviews production and operating reports and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays• Performs administrative activities associated with the effective management of facility operations, including compiling, storing, and retrieving production data for reports• Determines responsibilities of assigned organization and staff positions to accomplish business objectives• Oversees recruitment and hiring process by partnering with HR and Talent acquisition• Trains and ensures all assigned employees are aware of and comply with all company and DOT policies, procedures, and regulations• Facilitates Monthly Transportation and Day Warehouse safety meetings• Adheres to all Governmental and Company regulations and policies• Ensures accountability for Drivers meeting on time deliveries and clean delivery standards maintaining compliance, and related delivery and transportation KPIs• Complies with all GFSI standards and leads annual GFSI inspections Show less

  • Field Safety Manager

    Sept 2019 - Feb 2020

  • Operations Manager

    Jul 2019 - Feb 2020
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  Quality Custom Distribution

  Feb 2020 - now

  Safety Manager