William Munley

Experience

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  DTCC

  May 2000 - Aug 2000

  Summer Intern

  Facilities Engineering

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  BD

  May 2001 - Aug 2001

  Summer Intern

  SAP Security

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  Schering-Plough

  May 2002 - Aug 2002

  Summer Intern

  World Wide Technical Operations - Packaging

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  Merck & Co.

  May 2003 - Aug 2004

  Intern/Part-time Consultant - Global Procurement

  Analyst within e-Business Planning team.Ariba Buyer Implementation Project ManagementVendor management

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  JPMorgan Chase & Co.

  Aug 2004 - Oct 2012

  • Functioned as the COO/CFO to support the Public Sector's senior management team with building newly launched client segment by providing strategic and operational management of global business activities, resulting in profitable firm-wide business growth for combined $2 billion revenue business.• Directed comprehensive business analytics projects, coverage modeling, organizational design, client segmentation, marketing, financial reporting and coordination of global team across multiple lines of business.• Planned, managed, and delivered key global Public Sector client events and training programs. Show less • Provided sales and business management support to the Global Head of Investments, Vice-Chairman of the US Private Bank, and the Global Investments Leadership Team, while partnering with the broader Private Bank organization to drive growth and process efficiencies across the $1.5 billion revenue business.• Led critical business re-engineering effort to overhaul 90-person centralized portfolio management unit responsible for trading of 45,000 accounts and $37 billion in AUM, resulting in optimized structure, increased efficiency and client satisfaction through transfer of 40% of accounts to enhanced automated platform. Show less • Provided process reengineering, business transformation, and employee skill development services to improve business performance through use of Lean operational excellence and continuous improvement methods.• Delivered quantifiable engagement results across workflow, quality, productivity, and technology enhancements, exceeding engagement targets consistently.• Built and delivered advanced volume-based capacity planning models for senior business stakeholders to optimize staffing, validate service levels and aide in cost related decisions.• Facilitated large-scale collaborative problem-solving sessions and identified new value-add engagements. Show less

  • Public Sector Strategy and Business Manager / Chief of Staff, Global Corporate Bank (Vice President)

    Apr 2010 - Oct 2012

  • Global Investments Sales and Business Manager / Chief of Staff, J.P. Morgan Private Bank (Associate)

    Feb 2007 - Apr 2010

  • Lean Consultant, Performance Consulting, Consulting Services Group (Assistant Vice President)

    Oct 2005 - Feb 2007

  • Internal Consulting Services (ICS), Rotational Leadership Development Program (Analyst)

    Aug 2004 - Oct 2005
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  Barclays

  Oct 2012 - Nov 2018

  • Built team of six practitioners responsible for the successful delivery of multiple operational excellence deployments and customer experience (CX) journeys, increasing operating efficiencies, quality and candidate/employee experience. • Directed Blueworks Live program, dynamically mapping all end-to-end HR processes while identifying process improvement and automation opportunities. • Spearheaded the development of a global HR Lean operational management business strategy, focused on fostering a culture of continuous improvement and implementation of a performance management system cascade, aligning HR objectives with strategic goals.• Designed global HR robotic process automation (RPA) prototype framework, outlining opportunities to leverage RPA technologies across the business to reduce repetitive labor-intensive processes.• Mentored HR colleagues at all levels in Lean methodologies and operational excellence principles, driving a customer-centric culture and enhancing department performance. Show less • Led Lean capability building efforts and executed end-to-end transformational improvements across Barclays Group businesses and functions.• Managed key relationships with senior executives to scope, design, and implement Lean-based operational excellence engagements.• Facilitated Lean training workshops, coached improvement projects and mentored executives to certify practitioners in partnership with the Lean Competency System, realizing measurable performance improvements and embedding Lean thinking across the Investment Bank and Barclaycard. Show less

  • Head of Americas HR Process, Automation and Operational Excellence, Human Resources (Vice President)

    Oct 2016 - Nov 2018

  • Americas Lead, Lean Center of Excellence (Vice President)

    Apr 2015 - Oct 2016

  • Regulatory and Industry Engagement Business Manager, Investment Bank Operations (Vice President)

    Oct 2012 - Apr 2015
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  Millennium Management

  Nov 2018 - now

  Head of HR Operations Solutions / Co-Head of Global HR Operations, Human Resources

  • Pioneered the establishment of the Global HR Operations function; grew organization to twenty professionals, fostering efficient and consistent end-to-end employee lifecycle processes. • Introduced HR service delivery via ServiceNow and automated employee data processes within the Workday HCM platform, streamlining operations and improving employee experience and transactional accuracy.• Led HR transformation and innovation initiatives, including the implementation of a knowledge management content operation to drive employee self-service and digitization of employee document management.• Directed a comprehensive re-engineering of HR processes, resulting in over 300 standardized operating procedures and the development of an HR-wide service catalogue.• Established service center to ensure global data management integrity and deliver best-in-class employee support while achieving economies of scale by centralizing operations and introducing rigorous governance.• Centralized employee relocation operations and vendor management, leading to the creation of Global Mobility function.• Acted as the primary HR liaison with other firm support functions, managing cross-functional partnerships and ensuring alignment with overall organizational goals.• Managed $13 million global HR annual non-compensation operating budget and associated activities. Show less

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  Executive Council for Leading Change (ECLC)

  Oct 2024 - now

  Member

  Executive Council for Leading Change is an invite-only members group where leaders strategize with peers, share battle-tested appropaches, and get unfiltered insights from experts creating business change.