Sherwin Maynard Belda

Experience

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  Barclays

  Feb 2013 - Aug 2015

  Relationship Manager/Technical Specialist/Phone Support

  ▪ Assist customers with their credit and savings account payments, transactions, fees, balance transfers, disputes, online banking and other banking-related matters

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  Suncorp New Zealand

  Nov 2015 - Aug 2016

  Sr. Associate

  ▪ Responsible for answering incoming calls from customers▪ Insurance claim assessment by gathering a concise incident description/details from customer▪ Lodging customer’s motor claim and booking repairs as well as arranging alternative vehicle provision▪ Quality assurance of claim progression and company services

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  Venergy Australia

  Dec 2016 - Dec 2017

  Administrative Assistan

  ▪ Responsible for inbound and outbound customer phone calls▪ Interfacing with clients, planning and scheduling of jobs▪ Assisting Australian staff w/ installations and service calls▪ Documenting stock purchase orders, email correspondence and recording/posting supplier invoices▪ Processing warranty claims on behalf of the customers

• 

  Apple

  Apr 2018 - Feb 2019

  IOS T2 & Mac+ T1 Technical Phone Support

  ▪ Ensure the customer service by responding phone calls as iOS T2 senior advisor▪ Ensure the customer service by responding phone calls as Mac+ T1 technical advisor - double and triple calls during peak times▪ Finding a timely solution for the customers▪ Ensuring customer requests are handled in an appropriate and timely manner▪ Developing and maintaining accurate files for escalated callbacks

• 

  Acquire Asia Pacific Pty Ltd

  Jun 2019 - Jul 2020

  Solution Specialist (Collections

  ▪ Work as a debt collector▪ Contact customer about an account an oustanding balance▪ Provide customer some financial assistance and suitable payment options depending on their financial status

• 

  Neptech Consultancy

  Jul 2020 - now

  As a HubSpot Administrator and Coordinator, I assist the client’s business in various industries needing assistance with their business process withing HubSpot. I have a comprehensive understanding of the HubSpot platform, including its various modules such as CRM, Marketing Hub, and Service Hub. I am proficient in leveraging HubSpot’s features and tools to drive marketing automation, lead generation, and customer engagement.▪ Database maintenance and cleanup. Ensuring that the client’s database is healthy and relevant.▪ Building Pipelines required for every department▪ Building and creating automation workflow to make it convenient for the business in helping them achieve a seamless process▪ Building reports relevant to the business needs and progress of each project that I manage▪ Building landing pages and lead capture forms. Including HubSpot import records request▪ I have a good understanding of the HubSpot platform and integrations Show less

  • Business Development Director

    Jun 2024 - now

  • HubSpot CRM Administrator

    Jul 2020 - Jun 2024