Lisa Baker

Experience

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  Thomas Cook

  Mar 1997 - Feb 2004

  Managed and developed a team of 12 mobile recruiters and 8 office staff in company recruitment processes and the necessary administration procedure. Including screening, references, police checks and courtesy correspondenceEmployed over 1,500 staff on dedicated recruitment drives in the UK, promoted to Recruitment Team Leader in 2001, Recruitment Coordinator in 2002 and Recruitment Manager in 2003Successfully introduced website and intranet advertising for overseas recruitment and presented the benefits of integrated advertising to other UK recruitment departments to achieve a combined advertising deal for the company.Introduced a variety of new and innovative advertising routes relevant to positions offered overseas. Including text messaging, radio, TV and in-flight videos and literature to great success. I increased response and interest in overseas roles by 40% YOY.Improved employee retention levels by 30% YOY through a structured and fair placement and promotion process.Proficient in public speaking roles for company presentations, welcome introductions, group interviews, training and data presentations. Show less 4 years experience running all aspects of an overseas resort operation handling a capacity of up to 55,000 passengers and 80 staff per seasonResponsibility to meet company sales quotas on a monthly and annual basis. Negotiating contracts, preparing sales initiatives, staff incentives and training and motivating staff to succeedIdentified, developed and promoted resort staff into a variety of senior positions following performance appraisals and target reviews.Accountable for company resort legal issues, literature accuracy, budgets, expenditure, accounts and contract addenda’sResponsible for negotiating ex-gratia compensation payments with foreign suppliers to achieve YOY increases of 15% Achieved seasonal customer satisfaction targets and reduced complaint ratios to 3.1% (company average : 5%).Devised and delivered innovative weekly and monthly training sessions for resort staff with reference to managerial feedback and monitored staff performance. Show less

  • Recruitment Manager

    Nov 2001 - Feb 2004

  • Overseas Resort Manager

    Mar 1997 - Oct 2001
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  Flight Centre Travel Group

  Sept 2004 - now

  Lead the Western Canada 'Peopleworks' team to support a business of 1600 employees across multiple disciplines at Flight Centre Limited. Specialties include corporate and retail sales recruitment, learning and development, talent acquisition, leadership and career development, HR and employee relations.Coaching senior business leaders in all areas of the HR function including performance management and strategic leadershipEnsuring operational excellence in the recruitment and training departments by constantly reviewing and improving business systems and processes Delivering maximum recruitment efficiency by implementing effective advertising strategies, and interview techniques to target quality employees and decreasing cost per hireWorking closely with the Vice President and Regional Managers to ensure goals are met in relation to staffing levels, retention rates, commission transfers and overall staff development for all sales teamsProvide effective training solutions for new sales consultants and sales managers in line with company best practiceRecruiting internally and externally for the right people for all sales & business services roles (including finance, web development, marketing, corporate business development managers, account executives and corporate leaders)Coaching and training the recruitment and training teams to ensure they are being developed and performing effectivelyLeading a team of 7 direct reports and responsibility for each persons personal career development.Conducting career coaching sessions with all company employeesFacilitating leadership development courses for identified Future Business LeadersPreparing monthly, quarterly and yearly budgets and targeted business plans for the Peopleworks departmentQualified in HBDI and LaunchPad personality analysis reports and presentation. Show less

  • VP People & Culture FCTG Americas

    Aug 2020 - now

  • Peopleworks Leader Canada

    Jan 2019 - Aug 2020

  • HR & Wellness Business Leader

    Apr 2017 - Jan 2019

  • HR & Recruitment Business Leader

    Sept 2016 - Apr 2017

  • National HR Manager

    Jan 2015 - Sept 2016

  • VP Peopleworks (Human Resources) Maternity Cover

    Apr 2014 - Jan 2015

  • Human Resources, Recruitment & Training Leader, Western Canada

    Sept 2004 - Mar 2014