Mahi Dixith

Experience

• 

  Cisco

  Apr 2008 - now

  • Lead technical & strategic programs for proactive open source/commercial software compliance (SBOM generation, IT DevSecOps) supporting cutting edge fault tolerant well-architected full-stack observability platform ecosystem hosted on AWS. • Led teams & spearheaded change management through period of uncertainty, collaborating with senior leadership. • Produced and implemented strategy to support creation of ground-breaking products for SDWAN Day 0-2 activities, DevSecOps and Observability for clients. • Boosted operational efficiency with digitization and automation of work processes plus introduction of scalable and repeatable IT frameworks. Created customer campaign demand planning, commerce data analytics, and standardization of E2E data governance. • Increased departmental efficiency tenfold, and augmented team morale to 5-stars, by developing and implementing cross-functional corporate strategy, that employed Agile practices and won trust of senior leadership.• Harvested insights from Customer Installed Base to facilitate fast growth of customer experience (CX) software compliance division. • Took ownership of data intelligence efforts, recommending changes to Commercial and Enterprise leadership, to address service compliance requirements.• Chief-of-Staff, tasked with additional remit of Strategy and Planning. Show less • Delivered high-touch service spanning large-scale and challenging projects for financial, healthcare, and retail-sectored clients.• Communicated change and promoted take up of processes and tools, working in close partnership with multi-disciplinary colleagues to develop GTM offering.• Recognized by peers for new product design, maximizing business value, and successfully executing key projects.• Hired, onboarded, trained, and mentored multi-national team of up to 35 based across, US, EMEA, and APAC.• Pitched to Commercial, GES, and Public Sector Senior Executives and won sponsorships for Trusted Access Platform Venture, co-founded to facilitate secure data sharing, stronger data governance plus enhancement of Installed Base and regulatory compliance offering of SaaS solutions. • Won inaugural Internal Shark Tank competition and filed patents that are now approved. Show less As Engineering and Program Lead, coordinated entire lifecycle – from conception to launch – of several software and hardware solutions, leveraging Agile approach. Enhanced capabilities of inherited team of 14 software engineers. Bolstered engineering special releases by devising benchmarking, business cases, competitive analyses, strategies, roadmaps, and vision for new products. Built robust relationships with clients to optimize pre-sales and post-sales protocols plus customer journeys and client satisfaction. Liaised with clients to ensure key product features, new releases, and future product roadmap aligned with objectives.● Led development of Cisco Enterprise 4000 Series Integrated Services Routers (ISR), largest rolled out by Cisco.● Acting as Scrum Master, collaborated with Business Engineers to improve development activities with Agile methodologies.● Recognized as Subject Matter Expert (SME) and advisor, promoted communications and maximized customer satisfaction.● Awarded patent for Traffic Management System in November 2019.● Won second place in Cisco Internal Hackathon by designing “Look Ahead Tool” prototype featuring Single-Pane-of-Glass view for Engineering software releases. Show less Headed daily strategic and non-strategic operations for partner Engineering Services’ Program Management Office (PMO). Organization comprised Infosys, Tech Mahindra, and Wipro brands with over 450 employees and revenue of $50 million per annum. Employed Cisco technologies to execute go-to-market (GTM) and resourcing strategies. Led vendor contract negotiations plus monitored performance and adherence to agreed SLAs. Determined supply program pricing and maintained fiscal control. Planned and coordinated change management projects.● Slashed $300k off annual expenditure by gaining leadership buy-in for, and completing, largest fixed bid/Scope of Work conversion. Show less

  • Senior Leader, DevSecOps & Software Compliance

    Jan 2021 - now

  • Senior Leader, Service Delivery

    Jun 2016 - Dec 2020

  • Engineering & Operations Leader

    Jun 2011 - May 2016

  • Engineering Services Operations Leader

    Apr 2008 - May 2011