Brian De Souza

Experience

• 

  Sears Holdings Corporation

  Jul 2011 - Dec 2014

  Sales Associate

  Achieved monthly sale closing goals on a consistent basis.• Provided technical support and information about services available.• Followed up with customer post sales to ensure satisfaction• Trained new associates and followed up to ensure proper procedures were followed.• Assembled and managed displays. Restocked the sales floor and ensured stock sufficed business needs.

• 

  NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

  Dec 2014 - Jul 2018

  Guest Service Representative
• 

  Motionsoft

  Aug 2018 - Sept 2018

  Call Center Representative

  Prepares for merchant inquiries by studying products and services.• Provides information by collecting, analyzing, and summarizing information; responding to phone messages and emails• Resolves complaints by investigating issues and composing responses.• Improves quality service by recommending improved processes.• Updates job knowledge by participating in educational opportunities

• 

  Tek Experts

  Oct 2018 - now

  Technical Support Engineer