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Stanislav Ganev

Stanislav Ganev

Marketing Researcher

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location of Stanislav GanevBulgaria

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  • Timeline

  • About me

    Transition Manager at Hewlett Packard Enterprise

  • Education

    • High School of Natural Sciences and Mathematics Nikola Obreshkov Kazanlak

      1995 - 2000
      High School Diploma Mathematics

    • Sofia University St. Kliment Ohridski

      2000 - 2010
      Bachelor's degree Business Administraton

  • Experience

    • IMRO

      Mar 2005 - Sept 2005
      Marketing Researcher

      Marketing research in Dutch language for City Call Belgium.

    • CMSG

      Oct 2005 - Apr 2006
      Research Associate

      Marketing research related to pre–IPO investments on the US stock market.

    • Hotelopia

      Apr 2006 - Jun 2007
      Hotelopia Customer Service Representative at BTC Contact

      Support for Hotelopia & EasyJet Hotels customers in English and Dutch language, online reservations, direct communication with hotels, tour operators and customers, fraud prevention.

    • HP

      Jul 2007 - Feb 2009
      Resource Control

      Managing the distribution of replacement parts for faulty HP equipment, arranging logistics with DHL and customers directly while meeting customers' SLAs.

    • NETGEAR

      Feb 2009 - Mar 2011
      Netgear Home and Business Technical Support Specialist at Stream

      Remote technical support for Netgear products (routers, switches, storage devices) to customers in the Netherlands and Belgium in Dutch language.

    • HP

      Mar 2011 - Oct 2015
      Customer Relations

      Expert resolution of customer complaints & escalations.

    • Hewlett Packard Enterprise

      Nov 2015 - now

      Management of complex installation & deployment projects for customers in the Benelux region.Working with and coordinating different teams, local and remote, to ensure timely project delivery in accordance with the agreed scope of work and project financials.Making sure all prerequisites for successful service delivery are completed.Risk management and issues tracking, identifying and mitigating project challenges.Representing team & organization to internal and external stakeholders.Subject-matter expert (SME) on complex implementations & product lines across differentgeographies.Onboarding of new hires and providing mentoring to colleagues. Show less Storage, Compute and Networking complaint and escalation management for customers in the Netherlands, Belgium, the Nordic countries and UK & Ireland. Solving complex business issues throughout the full lifecycle of the product/services while balancing company’s legal obligations and the cost of retaining a customer.Ownership of internal processes and process improvement initiatives.Preparing reports and presenting them at monthly team & company meetings. Participation in the hiring process. Developing training plans for new employees.Providing training and mentoring to colleagues and new hires. Representing team & organization during external BSI audits. Show less

      • Transition Manager at Managed Services

        Dec 2024 - now

      • Implementation Project Manager

        May 2018 - Dec 2024

      • Customer Relations Specialist

        Nov 2015 - May 2018

  • Licenses & Certifications

    • Difficult Communication

      OD&M Consulting
      Dec 2015

    • Dutch Language Course

      IMRO
      Sept 2005

    • Presentation Practice Workshop

      Hewlett Packard Enterprise
      Jun 2016

    • PMI Summit 2021 participation

      PMI Bulgaria Chapter
      Dec 2021

    • Certificate in Advanced English (CAE)

      University of Cambridge

    • Signature Service

      Wilson Learning
      Jun 2024

    • First Certificate in English (FCE)

      University of Cambridge

  • Honors & Awards

    • Awarded to Stanislav Ganev
      Life inside the Element FY24 program Hewlett Packard Enterprise Oct 2024 Life inside the Element FY24 program for the behavior: Accelerating - Obsess over the customer
    • Awarded to Stanislav Ganev
      Life inside the Element FY22 program Hewlett Packard Enterprise Apr 2022 Life inside the Element FY22 program for the following behavior: Yes we can - Push for better
    • Awarded to Stanislav Ganev
      Life inside the Element FY21 program Hewlett Packard Enterprise Oct 2021 Life inside the Element FY21 program for the value: Commit and go
    • Awarded to Stanislav Ganev
      Manager-to-Employee FY19 Program: Partner Hewlett Packard Enterprise Feb 2019 Manager-to-Employee FY19 Program for the value M2E: Partner
    • Awarded to Stanislav Ganev
      Making a Difference FY15 program HP Sep 2015 Making a Difference: Client / Partner
    • Awarded to Stanislav Ganev
      Making a Difference FY15 HP Jun 2015 Making a Difference: Execution
    • Awarded to Stanislav Ganev
      Living Our Values FY15 program HP Apr 2015 Results through teamwork
    • Awarded to Stanislav Ganev
      Making a Difference FY15 program HP Mar 2015 Making a Difference: Execution
    • Awarded to Stanislav Ganev
      Making a Difference FY14 program HP Sep 2014 Making a Difference: Execution
    • Awarded to Stanislav Ganev
      Making a Difference FY13 program HP Jul 2013 Making a Difference: Quality