Perla Palacios

Experience

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  University Student Union at California State University, Northridge

  May 2013 - May 2015

  Event Planner

  -Assisted in the planning, promotion, and execution of over 100 USU events within a year, accommodating guest counts ranging from 100 to 6,000.-Solicited quotes and negotiated contracts with vendors for event-related services and rentals.-Prepared and disseminated comprehensive timelines and staffing plans.-Conducted thorough research, including surveys, evaluations, and assessments of events.-Maintained a detailed inventory of all supplies utilized during events.-Proposed and presented enhancements for future events based on evaluation findings. Show less

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  DLS Events

  Apr 2014 - Jan 2023

  Manager of Special Events

  DLS EVENTS is committed to providing the highest level of innovative and complete event support and coordination. With our years of experience, and our partnerships with the most accomplished producers, designers and technicians, DLS is your complete event support team.-Managed and executed more than 100 events, accommodating between 50 and 6,000 guests.-Developed comprehensive room layouts, event timelines, menus, and staffing rosters.-Proactively built effective business relationships with vendors to ensure consistent service and high-quality products.-Coordinated various staff roles for events utilizing a scheduling platform.-Processed vendor invoices for payment through Netsuite.-Recruited and trained qualified new employees by organizing hiring fairs. Show less

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  Insomniac Events

  Mar 2015 - Jun 2016

  Guest Services

  -Effectively managed the needs of multiple customers simultaneously.-Assisted guests and reported medical incidents as necessary.-Adapted to travel and operated efficiently within a dynamic and innovative company environment.-Delivered exceptional customer service to guests, addressing inquiries in a professional and timely manner.

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  Live Nation Entertainment

  Aug 2015 - May 2016

  VIP and Operations Intern

  -Offered support to the Executive Vice Presidents of Clubs and Theaters.-Successfully completed a variety of analytical and creative projects, providing constructive feedback and insights throughout the process.-Aligned effectively with the LN Philosophy, actively participating in numerous training calls to enhance my professional development.-Developed an application for the Annual General Manager Conference, ensuring attendees received timely updates regarding conference activities.-Fostered and maintained positive professional and personal relationships, which ultimately facilitated my employment with a company that collaborates closely with the LN Clubs and Theaters team. Show less

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  The Oaks at Lakeside

  Aug 2020 - Dec 2022

  Restaurant Manager

  -Developed key performance objectives and strategies to drive business growth.-Efficiently recruited, hired, and trained new employees.-Constructed and managed the weekly work schedule for all front-of-house staff.-Reviewed and entered daily sales data and vendor invoices.-Accurately recorded and processed payroll information using ADP.-Collaborated with clients to design food and beverage menus for large party reservations.-Established and cultivated relationships with new vendors.-Maintained appropriate inventory levels and ordered necessary supplies as needed.-Coordinated and oversaw daily operations of the restaurant. Show less

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  Universal Studios Hollywood

  Jan 2023 - now

  Special Event Catering Manager

  -Plan and manage catered events, ranging from intimate events for 25 participants to large company events hosting up to 10,000 attendees.-Develop standard operating procedures and policies to streamline departmental processes-Organize, coordinate, and execute all food and beverage logistics for events.-Recruit, train, supervise, and direct banquet staff to ensure optimal performance.-Develop and oversee catering budgets while meticulously tracking expenses to ensure profitability.-Foster a customer-centric culture aimed at exceeding the expectations of both customers and clients. Show less