Nidhis A D

Experience

• 

  FameTechies

  Sept 2016 - Jan 2017

  Web Developement Intern
• 

  National Changhua University of Education

  Jun 2018 - Jul 2019

  Research Fellowship
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  [24]7.ai

  Jul 2019 - Oct 2019

  Advisor

  Achieved the highest score in both training and on-the-job training. Recognised with the Excellence Award for outstanding performance and top customer satisfaction ratings.

• 

  MuseWearables

  Oct 2019 - Jul 2020

  Customer Success Executive

  I implemented a ticketing system using Freshdesk to streamline user complaint management. I created a comprehensive knowledge base with help articles. I conducted alpha and beta testing for Android and iOS apps, websites, and hybrid smartwatches. Additionally, I led digital marketing campaigns that increased sales by 7%.

• 

  SciSpace

  Jul 2020 - Jun 2024

  I have established multiple processes to improve communication between university clients and the development team. I built and led a Customer Success team, including hiring. Additionally, I managed high-level university accounts, including IITs and IIMs. I developed processes to enhance the customer experience, including creating a knowledge base and video tutorials for better user assistance. I improved customer success metrics like response time and user ratings, increasing customer satisfaction by 15%. Additionally, I contributed to multiple projects, including content writing, video editing, and Google marketing, and performed alpha testing for various flows in the Typeset tool.

  • Customer Success Manager

    Sept 2021 - Jun 2024

  • Customer Success Executive

    Jul 2020 - Sept 2021
• 

  Sumtracker.com

  May 2024 - Dec 2024

  Customer Success Manager

  I built the entire Help Center, including writing and editing content, and created a Knowledge Base with tutorial videos to assist users. I developed Customer Success workflows from the ground up and introduced Intercom to streamline communications.