Chitrarath Roy

Experience

• 

  Oberoi Hotels & Resorts

  Oct 2007 - Apr 2008

  Industrial Trainee

  Worked 5 months in Front office there and learnt a lot .Worked in reservations, did check ins .This was my first ex-poser in Hotel industry

• 

  IndiGo (InterGlobe Aviation Ltd)

  Oct 2009 - Jun 2010

  CST

  to represent the airline,with warm welcome with extreme courtesy and taking good care of the passenger's baggage, luggage's or belongings to assist them according to their wants and needs and to escort them to board the flight

• 

  Drury Hotels

  Jan 2011 - Dec 2011

  Front Desk/F&B Intern

  Handling of basic front office room reservation Computation of basic front office occupancy ratios.Doing check in and check outs.Offering assistance to guests and provide every essential thing to create loyal and happy guests.Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me.

• 

  Indismart Group

  Jan 2012 - Jun 2013

  Duty Manager

  Duty manager are to maintain order and ensure guest satisfaction. For instance, complaining guests seeking a refund speak to the current shift's Duty Manager to voice their displeasures. Additionally, the Duty Manager makes overflow reservations in the case of an accidental over-booking. In essence, The Duty Manager is the on-property contact for anything and everything that goes awry on his shift, and it is his responsibility to make a wise decision to restore order..............

• 

  Monotel

  Jun 2013 - Nov 2013

  Duty Manager

  I joined as Duty Manager and worked very closely with my FOM ..Monotel is new luxury Business Hotel in the heart of the IT hub in kolkata.

• 

  Celesta, Kolkata - A Unit of Sremon Hotels Pvt Ltd

  Dec 2013 - Oct 2014

  Manager Front Office

  Actively taken part in pre- opening of front office operations.Setting up the entire Front Office Department,Handling the hotel licenses,Travel Desk , recruitment, training, cross training, planning, organizing of opening and setting up all areas of front office.I am responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services. I am also responsible for the management of front office personnel such as staff training and shift scheduling.Superior supervision, multitasking, decision making and time-management skills are essential and to tend customer complaints and queries in a pleasant and level-headed manner Show less

• 

  Goibibo

  Oct 2014 - Mar 2018

  Identifying prospective business partners i.e New Hotel Contracting, deal negotiations, occupancy and client inventory management, account farming, maintaining customer relationship, up-selling and cross selling,Team Management,• Managing Online Distribution.• Managing Content on all Hotels to have uniform Property Description and details visible.• Regular pricing checks to ensure competitive rates on other OTA• Maintaining Rate Parity -Track parity of room rates & availability of properties on OTA.• Training On the Extranet to Hotelier.Specialties:Sales & Marketing, Business Development, Strategic Planning, Market Research, Team Management, Budget Management, Operations Management Show less • Managing Online Distribution.• Managing Content on all Hotels to have uniform Property Description and details visible.• Regular pricing checks to ensure competitive rates on other OTA• Maintaining Rate Parity -Track parity of room rates & availability of properties on OTA.• Training On the Extranet to Hotelier.Day to Day Monitoring of Hotel Rates, Inventory, Searches, Booking (Room Nights), Availability & Content on goibibo.comPerformance Tracking around Conversions (Look to Book), Hotel Ranking, Tactical Offer creations, Marketing layouts, Reviews & Reputation Management.Competition Analysis across OTA, Rate & Room Parity issues, Gathering marketing intelligence, Quarterly business planning and execution with Supply for achieving GMV, Revenues, Transaction / Room Night targets. Show less • Managing Online Distribution.• Managing Content on all Hotels to have uniform Property Description and details visible.• Regular pricing checks to ensure competitive rates on other OTA• Maintaining Rate Parity -Track parity of room rates & availability of properties on OTA.• Training On the Extranet to Hotelier.Day to Day Monitoring of Hotel Rates, Inventory, Searches, Booking (Room Nights), Availability & Content on goibibo.com Performance Tracking around Conversions (Look to Book), Hotel Ranking, Tactical Offer creations, Marketing layouts, Reviews & Reputation Management.Competition Analysis across OTA, Rate & Room Parity issues, Gathering marketing intelligence, Quarterly business planning and execution with Supply for achieving GMV, Revenues, Transaction / Room Night targets. Goibibo Hotel Inventory Management System (Extranet) Training on ground, ensuring increasing usage.Negotiations, Best Price Guarantees, Group quotes, Operations Support, Customer Service and Escalation management.Product Development across Demand and Supply in Hotels for Online Travel Industry. Show less

  • Area Development Manager

    May 2016 - Mar 2018

  • Territory Development Manager

    Dec 2015 - Mar 2018

  • Senior Business Development Manager

    Nov 2015 - Dec 2015

  • Business Development Manager

    Oct 2014 - Nov 2015
• 

  MakeMyTrip

  Apr 2017 - Mar 2018

  Area Development Manager

  Looking after North Bengal and Sikkim for (Goibibo.com & MakeMyTrip.com)

• 

  Cleartrip

  Mar 2018 - Aug 2019

  Market Manager

  Taking care of Hotels and activities for East India

• 

  Ramoji Vihari

  Oct 2019 - Mar 2020

  Zonal Manager