Tyler Johnson

Experience

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  Kohl's Department Stores

  Oct 2009 - Jun 2013

  Position of Sale

  - Greeted all customers and assisted them in a friendly and courteous manner- Responded effectively to questions and requests from customers- Processed customers' transactions accurately and efficiently- Met and exceeded weekly and monthly goals of soliciting Kohl’s Charge Cards and customer surveys

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  The Connection at Athens

  Jun 2013 - Jun 2016

  Community Assistant/Leasing Agent

  Senior Community Assistant February 2014 - June 2016- Demonstrated effective oral and written communication skills via email and face-to-face interactions- Planed and actively participated in all resident events to accommodate 70 plus people- Organized marketing events with other companies within the Athens area- Diffused and responded to customer concerns to avoid escalation of the problem- Provided training to new hire/current community assistants to comply with new or existing standards- Under this promotion, the skills and responsibilities listed under Community Assistant position were continuedCommunity Assistant May 2013 - February 2014- Promoted community and apartment; focused on clients’ needs by highlighting the features and benefits- Successfully closed the sale on nearly 200 leases during the 2014-2015 leasing season- Used web-based property management software to manage client communication, resident and lead information, legal documents, and accounting- Ensured prospects completed applications and leases in accordance with company procedures and Fair Housing requirements- Maintained open communication with Property Manager and Maintenance Supervisor Show less

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  CoStar Real Estate Manager

  Jun 2016 - now

  -Identified process improvement opportunities for TBA's on team to promote efficient case management and prioritization to consistently reach a goal of 90% SLA adherence for each team member-Coordinated with team managers to set goals and metrics for induvial and the team as a whole-Evaluated cases daily to determine next steps and facilitate client facing meetings for clarification of details and/or functionality of the CoStar application-Demonstrated troubleshooting techniques during team Power Hour for the Lease Accounting group twice a week- Continued responsibilities from past roles with minimal case ownership and seamlessly transitioned from this role into Associate Producet Manager role Show less Technical Business Analyst III February 2019 - July 2020- Consulted with managers regarding complex decisions and shared responsibility for final decisions that required interpretation-Gain customer engagement through Monthly webinars teaching application functionality and process improvement tips and tricks-Mentored other TBA's through individual case reviews and troubleshooting sessions-Managed demanding top-tier customer concerns with detailed communication and documentation-Encouraged team engagement through team activities and service recognition acknowledgementsTechnical Business Analyst II February 2018 - February 2019-Took initiative to lead and organize Product Defect and Enhancement reviews with the development team-Demonstrated an enhanced technical aptitude with data manipulation script as well as data queries for reporting views-Contributed to department morale and committed to do what was right for the client base-Improved client knowledge and confidence with areas of the application through trainings and ad-hoc client calls-Joined the Lease Accounting team in late 2018 and participated in transitioning 200 clients from 840 to 842 Accounting Guidelines to meet 2019 deadlinesTechnical Business Analyst I June 2016 - February 2018-Utilized troubleshooting techniques that involved identification of issue, cause of issue, and resolution in a timely process-Effectively used SQL to modify and extract data for reporting and data migration-Displayed efficient time management skills by achieving 91% 48 hour SLA performance goal (2,194 out of 2,422)-Developed a complete understanding of user-facing capabilities and functionality of the CoStar Real Estate Manager application Show less

  • Associate Product Manager

    Aug 2021 - now

  • Lease Accounting Technical Support Lead

    May 2020 - Aug 2021

  • Technical Business Analyst

    Jun 2016 - May 2020