Swapnil Lade

Experience

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  Trend Micro

  Jan 2023 - Jun 2023

  Customer Service Engineer

  Proficient in successfully managing and implementing Trend Micro products such as Apex One and Apex Central.Provided comprehensive assistance for multiple modulesStreamlined operations to enhance customer satisfaction through proficient troubleshooting and supportDeveloped innovative solutions based on customer feedback

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  Hitachi Systems India Pvt Ltd

  Jul 2023 - now

  Technical Engineer

  Currently Working on Guardicore ( Micro-Segmentation ) & Endpoint & WorkloadSecurity.1. Guardicore ( Micro-Segmentation )Guardicore cybersecurity solution bolsters organizational security, resulting in an enhanced ability to detect and address potential security incidents instantly.Guardicore agents were deployed to enhance security and monitoring across Windows, RHEL, and AIX servers and segmented network traffic with zone-based labeling for effective enforcement of security policies.We minimized operational disruptions during downtime by implementing security policies to maintain protection and compliance.The DMWL (Detect, Monitor, Warn, and Learn) methodology was used to analyze and neutralize approximately 2,500 malicious applications. Monitored application behavior and network activity to detect real-time anomalies and potential threats.Executed Lockdown mode across 18 circles in India and international offices to enhance security and protect critical applications.2. Endpoint & Workload SecurityOverseeing deployment of Endpoint & Workload Security Cloud solutions to ensure comprehensive protection across systems.Worked closely with team members to find effective solutions for offline server issues in both Linux and Windows environments.Monitor and ensure adherence to compliance requirements through regular health checks of security clouds.Demonstrated proficiency in assisting partners/customers with technical issues through email/remote Show less