Mohammed Albakar

Experience

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  Nahil Computers Company

  Mar 2006 - Mar 2007

  Secretary

  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.• Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.• Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.• Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.• Maintains customer confidence and protects operations by keeping information confidential.• Prepares reports by collecting information.• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.• Keeps equipment operational by following manufacturer instructions and established procedures.• Secures information by completing database backups.• Provides historical reference by utilizing filing and retrieval systems. Show less

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  Al Rajhi Bank

  Apr 2007 - Mar 2008

  Call Center Representative

  • Determines requirements by working with customers.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.• Maintains call center database by entering information.• Keeps equipment operational by following established procedures; reporting malfunctions.• Updates job knowledge by participating in educational opportunities.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

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  Nahil Computers

  Jun 2014 - Jun 2015

  Key Account Manager

  • Establishes productive, professional relationships with key personnel in assigned customer accounts.• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Show less

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  مجلس الضمان الصحي التعاوني - The Council Of Cooperative Health Insurance

  Sept 2015 - Feb 2019

  Executive secretary of the Secretary General Office
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  The Royal Commission for AlUla

  Mar 2019 - Mar 2023

  CDO- Office Manager
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  National Transformation Program | برنامج التحول الوطني

  Mar 2023 - Feb 2025

  • Executive Office Director

    Jan 2025 - Feb 2025

  • Executive Office Senior Manager

    May 2024 - Jan 2025

  • Executive Office Manager

    Mar 2023 - May 2024