Brent Rice

Experience

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  BancTec

  Jul 2001 - Jul 2003

  Field Service Technician

  On a daily basis I would contact customers & set-up a time I could meet with them to repair their in warranty PC(s) or Laptop(s). Then I would go to FedEx and pickup parts needed for my calls. Once I drive to the location specified from the previous phone call, I would then repair and or replace the item(s) as needed to get the customers back up and working.

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  Value PC

  Sept 2003 - May 2006

  Computer Repair Technician

  Job duties were repairing laptops, desktops, and servers. I installed and set up wireless and cabled networks, printers, and related devices. Other work included component level replacement and repair of PCs and servers, custom PC and server builds, software installation and configuration, and network integration of these systems.

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  NCR Corporation

  Aug 2006 - Aug 2007

  Customer Service Engineer

  I traveled to sites, troubleshooting and diagnosing issues with registers, printers, scanner/scales, servers, PCs, POS systems, ATMs, and self-checkouts. A few accounts I was in charge of handling daily were: Wal-Mart, Food-Lion, SAMS Club, Blooms, Victoria’s Secret, Bath & Body Works, Starbucks Coffee, KFC, Lowe's, Home Depot, and many more.

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  Tolt Service Group

  Aug 2008 - Dec 2012

  Customer Service Installer Engineer

  I had to upgrade technology systems and security for large retail grocery chains in NC & SC. I had to replace or install imaging and laser equipment, PCs, input controllers and devices, handheld inventory devices, and related systems.

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  3D Systems Corporation

  Feb 2014 - Aug 2017

  Repair Depot - Manufacturing Test Technician II

  I worked at 3D Systems in Rock Hill, SC. They manufacture 3D printers that produce items made from plastics, metals, and resins. I once held lead technician over the ProJet 1500/1000 printer line but that series of printers are now out of production. Last position held was in the Repair Depot repairing components, making field service replacement parts, upgrading printers and doing inventory control with the web-based application Oracle. Daily, I received customers RMA’s along with new items/parts and kept the inventory numbers current on a global level. Show less

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  HP

  Aug 2017 - now

  • Remote Support Engineer

    Oct 2021 - now

  • Field Service Engineer

    Aug 2017 - Oct 2021