Nuno Silva

Experience

• 

  Madeira Bright Start Hotel

  Feb 2014 - Apr 2015

  Hotel Manager

  Key responsibilities• Managing all activities of the property including guest service, employees, property maintenance, marketing, profit and loss control• Co-ordinating the hotel operation to achieve maximum profit, ensuring guests satisfaction• Developing relationships with Travel Agencies and other online selling partners• Monitoring and training staff to provide a high-level customer experience

• 

  JCPortugal

  Jul 2014 - Sept 2016

  Travel Executive

  Key responsibilities• Developing relationships with Hotel Owners, Directors and Operations Managers• Negotiating contracts for new partnerships• Reporting and analysing market

• 

  ZARA U.K. LIMITED

  Dec 2016 - Nov 2018

  Zara Supervisor

  Key responsibilities• Assisting the Store Manager with the KPI performance, sales generation, operational excellence and ensuring exceptional customer service• Training and motivating staff as well as providing constructive guidance• Processing payments and maintaining cash register

• 

  St James Facilities Services Limited

  Nov 2018 - now

  Responsible for coordinating front-desk activities including distributing correspondence, offering administrative support across the organisation.Key responsibilities• Executing all administrative tasks to the highest quality standard• Dealing with emergencies in a timely and effective manner, while streamlining office operations• Signing guests in different management systems: Blue Point, Envoy, Locale, Stateon and EAL Access control• Helping organising and coordinating events• First point of contact for internal and external visitors Show less

  • Corporate Receptionist

    Nov 2018 - now

  • Receptionist

    Nov 2018 - Sept 2019