Alexandros Spanoudakis

Alexandros Spanoudakis

Technical Support Engineer

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  • Timeline

  • About me

    GRS Engineer at Hewlett Packard Enterprise

  • Education

    • University of Greenwich

      2007 - 2011
      Business Information Systems Business, Computing

      Activities and Societies: Debate Team , Presentations

  • Experience

    • Cosmos Business Systems

      Apr 2013 - Sept 2014
      Technical Support Engineer

      -System Monitoring, Network Monitoring-IT&T Support and Operations Center (ISOC)-ISOC Operator-Field Services

    • COSMOTE Mobile Telecommunications S.A.

      Sept 2014 - May 2017

      -Domain Maintenance and Management-Active Directory and User Management-DFS & Share folders Management-Windows Server administration and maintenance-Microsoft Exchange Management console-Citrix XenDesktop and XenApp support-Working on a ticketing system with prioritization and SLA's 1st level user support, incident management, monitoring and securing SLA

      • System Administrator

        Sept 2014 - May 2017
      • ICT Analyst

        Sept 2014 - Jan 2015
    • T-Mobile

      May 2017 - May 2019
      System Administrator

      Providing consultancy to technical management department, in order to achieve the best user’s experience and reduce software licensing and maintenance costs. Advice business partners in future steps and assisting them to create a roadmap.Ensure all infrastructure changes carry the minimum security risks.Citrix Xenapp & Xendeskop AdministrationL2 & L3 Citrix Servers SupportCitrix Studio & Citrix Director MonitoringVMware Sphere AdministrationIncident Management (Remedy)Active directory & Group Policies managementMicrosoft Exchange Basic Configuration 2007 – 2013Sophos Safeguard Basic Configuration and SupportSophos disk Encryption ConfigurationSophos Intercept X AntivirusRES Monitoring and ConfigurationInstalling packages to CITRIX images and deployed them to Citrix CatalogsEndpoint Antivirus ProtectionDFS & Share folders ManagementCapacity Management Show less

    • Intralot

      Mar 2020 - Jun 2021
      System Engineer

      • Installation, administration, and maintenance of VMWare infrastructure• Administration of Azure AD and Office 365• Support of Citrix XenDesktop and XenApp • Day-to-day administration of Windows Servers including Patching, User Management, Performance Monitoring/Tuning

    • Hewlett Packard Enterprise

      Jul 2021 - now
      GRS Engineer
  • Licenses & Certifications

    • Service Desk Senior Analyst

      SDI
      Nov 2013
    • Syscovery Savvy Suite: Certified Technical Operator

      Syscovery Business Solutions GmbH
    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Nov 2019
      View certificate certificate
    • Microsoft 365 Certified: Teams Administrator Associate

      Microsoft
      Apr 2021
      View certificate certificate
    • Microsoft Technology Associate: Software Development Fundamentals (MTA)

      Microsoft
      Oct 2019
      View certificate certificate
    • CCENT

      Cisco
      View certificate certificate
    • Microsoft Certified: Azure Security Engineer Associate

      Microsoft
      Jun 2020
      View certificate certificate
    • CCNA

      Cisco
      Sept 2016