Lorena Guzman Torres

Experience

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  Afinetour.com

  Jun 2006 - Jun 2009

  Manager Assistant

  • Administrative Support• Billing and Banking operation• Software application management (Toursys)• Purchases handling• Suppliers and tour operator Management (National and International)• Data base management• Customer Service

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  Regus

  Mar 2010 - May 2013

  • Customer Service • Operations Management• Back up for the center manager• Guest Accounts Management• Staff Management• Sales handling• Software application management • Project ManagerGoals: - Take active part of the center opening, before its opening (site supervision and interaction with the architects and work force), and during the opening (Offices configuration according to the customer needs and company’s standards and effective functioning of the common areas in the center).- Establish initial contact with all the suppliers.- Despite being a new center, with the teamwork, we dealt positively the centre opening, and now they are the best center in Bogota (about to have 100% occupancy). Show less

  • CSR Senior

    Sept 2012 - May 2013

  • Customer Service Representative

    Mar 2010 - Aug 2012
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  Colliers International Ciudad de México

  Jun 2013 - Aug 2016

  Responsible of the opening for the new GOVO Building at Mexico (pre opening, opening and post opening) 2,700sqm approx.Responsible of the opening for the new building at Mexico (pre opening, opening and post opening) 8,000sqm approxBudget ManagementManage of the different coordinators (Event, operations,front desk and maintenance coordinations)Contract Management Service Quality ManagementSpace planning managementExpansion projects coordination (minor civil works)LEED and Sustainable practices management Show less *Be the first point of contact for internal customers (employees) seeking support and information about facilities and internal events.*Project implementation.*Participate in the pre opening and opening for an expansion project at Mexico Office (500sqm approx) and for the new office at Chile (1,900sqm approx)*Team management: in order to maintain office equipment, physical spaces and telecommunications systems for the office. - Daily office operations. *Create action plans for emergencies and test building security systems. Manage of security badge and access assignments.*Knowledge in Leed certification*Budget management, analysis and reporting.*Procurement & Purchasing, vendor management. Show less

  • Facilities Manager at Google Mexico

    Sept 2015 - Aug 2016

  • Facilities Coordinator at Google

    Jun 2013 - Aug 2015
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  Google

  Sept 2016 - Oct 2019

  Facilities Manager Mexico - Miami & Bogotá

  I'm part of a team that creates inspiring spaces and innovative services. And we manage the industry-leading services that help make Google a great place to work and make our employees to thrive.Responsibilities:Support the facility service operations throughout Mexico, Miami and Bogota (164,281 SqFt approx), including new office builds and expansions, capacity and space planning, and implementation of new processes and procedures. Also responsible for covering during 3 months Texas sites: Dallas office & Austin offices (475,016 SqFt approx).Collaborate with local Facilities teams, internal partners, IT, People Operations, Site Program Manager, and Finance.Support a variety of critical business functions including finance, procurement, vendor management, contract management, transportation programs and general office services. Partner with outsourced facilities services vendor. Ensure best practices are being created , while also having general oversight of daily operations of offices in all areas of workplace services including reception, security, mail and ticketing system. Leverage those vendors to deliver the services on time and within budget, consistent with the needs and compliance with regional and global Facilities programs and standards.Collaborate with other peers to implement yearly initiatives and programs that will benefit the employees. Work with leadership teams to communicate upcoming initiatives, and manage the change to ensure success.Influence the customer, client and other internal organizations. Keep a great relationship with them.Great experience on portfolio management, site strategy, financial management and Business Contingency planning, including high and critical situations as natural disasters.Focus on Diversity, Equity and Inclusion, and experience creating programs and facilities that are inclusive for the community. Show less

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  CoreNet Global Mexico Chapter

  Feb 2019 - Dec 2019

  Chapter Chair
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  Netflix

  Nov 2019 - now

  Workplace Manager Mexico & Colombia