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Bernard Gleton

Bernard Gleton

Technical Support Specialist

location of Bernard GletonDetroit, Michigan, United States

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  • Timeline

  • About me

    Trailblazing in IT Governance | Former Pro Athlete-Turned-IT GRC Specialist | Driving Compliance and Risk Management to New Heights

  • Education

    • ITT Technical Institute

      2011 - 2013
      Associate Computer Networking 3.5 overall GPA

      Learning strategies of networking Learning professional strategies Learning technical protocols Learning structured cabling

    • Focus:HOPE

      2007 - 2008
      Computer and Information Sciences and Support Services

      Learn the foundations of computer systems by studying and earning my certificates from Comptia for my A+, Microsoft, cabling and customer service.

    • Coursera

      -
      UX Engineering

      Have you ever thought about how you interact with things? How you interact with your phone or refrigerator? That's User Experience, the way users interact with things.

    • Oakland Community College

      2015 - 2018
      Associate's degree Mechatronics, Robotics, and Automation Engineering

      A inter-discipline in electrical engineering and mechanical engineering, learning skills from both disciplines.

    • FreeCodeCamp

      2017 - 2018
      Full Stack Web Development Computer Software Engineering

  • Experience

    • Comcast

      Jun 2009 - Apr 2013
      Technical Support Specialist

      Successfully train end-users over the phone, to troubleshoot internet connections, cable TV and phone services.Create resolution tickets for hire escalation for successful resolution.Successfully de-escalate situations to successfully resolve issues.

    • Netware Technical Solutions LLC

      Jan 2011 - Apr 2022
      IT Consultant

      Network AnalystProject PlanningNetwork AdministrationCost Analyst and planningSeek and prepare Government contractsand Sales

    • ALPS ALPINE

      May 2013 - Apr 2022
      Infrastructure Engineer

      Maintained integrity of company systems at four (4) locations.Created and maintained Purchase Orders for auditing purposes.Maintenance of Data Center including the servers.Assisted in analyzing the networks of four (4) locations.Management of IT assets and materials.Managed IT projects and budgets

    • Alltuit Media LLC

      Feb 2020 - now
      Podcast Host

    • DSDT (a Detroit School for Digital Technology)

      May 2022 - now
      IT Instructor

  • Licenses & Certifications

    • Risk Management Framework for Systems and Organizations SP 800-37

      National Institute of Standards and Technology (NIST)
      Jan 2024

    • Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship

      Coursera
      Jan 2014
      View certificate certificate

    • A+

      CompTIA
      Apr 2009