Alejandro Russo

Experience

• 

  Simplesoft System's developers

  Jun 2003 - Apr 2004

  Visual Basic / SQL server programmer

  My main role on Simplesoft was as a VB 6 developer, developing modules for a CRM. I've also worked as a networking and PC technitian and consultant, creating small solutions.

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  IBM

  Jul 2004 - Jan 2019

  Reporting to the IBM Argentina Delivery Center Director, led a team of +90 professionals located in Argentina, USA, and India, providing technical infrastructure services (servers, storage, backup & recovery, cloud, middleware, BCP, etc.) to a global engineering firm (contract of $1.1 billion). Responsible for service delivery, identifying improvement opportunities, proposing technological refresh through the architecture team, cost management (resources, time, and materials), client relationship, and general contract management. Some remarkable results achieved:• Stabilized service achieving established SLA metrics.• Achieved cost reduction target (-30%) by consolidating services from USA to Argentina and India.• Led the integration of B&R infrastructure (APAC, EMEA, USA, LATAM), unifying 17 technologies into a single platform (Commvault), resulting in over 20% operational efficiency.• Conducted training and upskilling programs in technology and leadership (5 individuals promoted to leadership roles). Show less Reporting to the IBM Argentina Delivery Center Director, led a team of +120 professionals (including 4 Managers), providing technical infrastructure services (UNIX, Windows, Mainframe, storage, backup & recovery, middleware, Capacity & Performance, etc.) for Canada's #1 financial company. Responsible for cost management, compensation, organizational climate, learning & upskilling plans, meeting SLAs, and generating new business through direct client engagement.• Promoted 11 individuals to leadership roles, including 1 to Manager.• Managed migration of physical Windows servers to VMware (+1000 servers).• Successfully fulfilled all Service Level Agreements, resulting in a highly satisfactory client relationship. Show less People Manager and Service Integration Leader (SIL) for Mainframe Technologies (zOS, Storage & DB/DC technologies, providing both Steady State and Project Management support) with both Client Focus (Client facing, providing personal support to achieve their business goals through continual improvement methodologies by leading QA activities) and Internal Management Focus (People Management - including performance management and employee developement - ; Budget Management - salary, bonus, cost review, and overtime management among others - ). Show less Managing Mainframe Team (zOS, Storage & DB/DC technologies, providing both Steady State and RFS support) currently composed by 20 employees, supporting customers located in Argentina, with goals such as ensuring meeting Service Level Agreements, Employee's developement -including technical and professional skills-, compensation budget management, performance bonus budget management - elegibilty and payment -, exceed current customer's delivery expectations by looking for continual improvement, deploy Client First initiatives, lead QA activities focused on the IBM's Global Delivery Framework, planning & leading both technical & non-technical Projects and transition new services on demand over the following accounts:* Telefonica de Argentina* VISA* Banelco* Monedero* Pago mis cuentas* IGA Show less Managing Mainframe Teams (providing both Steady State and RFS support) currently composed by 40 employees, supporting customers located in Argentina, US and Canada, with goals such as ensuring meeting Service Level Agreements, Employee's developement -including technical and professional skills-, compensation management, performance bonus management - elegibilty and payment -, exceed current customer's delivery expectations by looking for continual improvement, deploy Client First initiatives, lead QA activities focused on the IBM's Global Delivery Framework, planning & leading both technical & non-technical Projects and transition new services on demand.Clients supported:* Telefonica de Argentina* VISA* Banelco* Monedero* Pago mis cuentas* IGA* CETELEM Show less Managing Mainframe & AS400 Pools (providing both Steady State and RFS support) currently composed by 23 employees, supporting customers located in Argentina, with goals such as ensuring meeting Service Level Agreements, Employee's developement -including technical and professional skills-, compensation management, performance bonus management - elegibilty and payment -, exceed current customer's delivery expectations by looking for continual improvement, deploy GDF initiatives, lead QA activities focused on the IBM's Global Delivery Framework, planning & leading both technical & non-technical Projects and transition new services on demand over the following accounts:* Banco Santander Rio* ICBC* Telefonica de Argentina* VISA* Banco Patagonia* Banco Comafi* Arcor* Quilmes* Cetelem* QBE* SEPSA (Pago Facil) Show less Managing UNIX & Intel Pools (providing both Steady State and RFS support) currently composed by 75 employees, with goals such as ensuring meeting Service Level Agreements, Employee's developement -including technical and professional skills-, compensation management, performance bonus management - elegibilty and payment -, exceed current customer's delivery expectations by looking for continual improvement, deploy GDF initiatives, lead QA activities focused on the IBM's Global Delivery Framework, planning & leading both technical & non-technical Projects and transition new services on demand over the following accounts:* CNH* MANULIFE* CAMH Show less Managing UNIX & Intel Pools (providing both Steady State and RFS support) currently composed by 86 employees, with goals such as ensuring meeting Service Level Agreements, Employee's developement -including technical and professional skills-, compensation management, performance bonus management - elegibilty and payment -, exceed customer's delivery expectations by looking for continual improvement, deploy GDF initiatives, lead QA activities focused on the IBM's Global Delivery Framework, planning & leading both technical & non-technical Projects and transition new services on demand over the following accounts:* MANULIFE* Baxter* Avaya* NYUDuring this role I did the following Business Trips:* Sao Paulo, Brazil (GDF Forum)* Markham Ontario, Canada (Transition of U&I RFS support and C&C to Argentina). Show less Team Leader of 39 employees, composed by UNIX Administrators and Project Managers, performing Team Leading and Transition Management activities, including planning & leading both technical & non-technical Projects. Also performing the Technical Education and Professional Development Education Focal for all UNIX accounts, UNIX Lab Focal, Interlock representative for UNIX and High Performance Workshop facilitator. Accounts supported:* BAXTER* MANULIFE* BP* AVAYA* NYUTransitions Completed:Williams Energy C&C, Amex C&C, Baxter, Nortel to Avaya, Hillenbrand. Show less Transitioning new UNIX and Wintel accounts to be supported by IBM DCA, performing tasks that include, among others:- Scope negotiation with sending locations and internal customers.- Understanding of the Architectural environment.- Interviewing and recruiting new U&I talents.- Performing information gathering required to support the account (such as processes and procedures) and performing Knowledge transfer tasks.- Fulfilling all the necessary requirements to move the account into production (steady state).- Project Management.- Team Leading.This job requires not only UNIX and Intel skills but also negotiation, leadership and multicultural skills.U&I Transitions completed:* AZL CoC* AZL UNIX * FFIC Command and Control for U&I * Baxter U&I Show less Transitioning new UNIX accounts to be supported by IBM DCA, performing tasks that include, among others:- Scope negotiation with sending locations and internal customers.- Understanding of the Architectural environment.- Interviewing and recruiting new U&I talents.- Performing information gathering required to support the account (such as processes and procedures) and performing Knowledge transfer tasks.- Fulfilling all the necessary requirements to move the account into production (steady state).- Project Management.- Team Leading.This rol requires not only UNIX skills but also negotiation, leadership, project Management and multicultural skills.UNIX Transitions completed:* MANULIFE UNIX (VT)* BAXTER UNIX * NYU to C&C * Ameriprise (first wave)* NOVARTIS East Hanover and Tokio sites Face to face transitions performed on the following sites:* IBM Markham (Canada)* Novartis East Hannover (NJ, USA)* IBM Tokio (Japan)* Novartis Tokio (Japan) Show less

  • Delivery Project Executive

    Feb 2018 - Jan 2019

  • Senior Manager (Gerente) - Service Integration Leader

    Feb 2016 - Feb 2018

  • Manager (Gerente) - Service Integration Leader (SIL)

    Jun 2015 - Jan 2016

  • Manager (Gerente) - Mainframe, Storage & DB/DC - Strategic Outsorcing Accounts

    Aug 2014 - May 2015

  • Manager (Gerente) - Mainframe - Strategic Outsorcing & GR Accounts

    Jan 2014 - Aug 2014

  • Manager (Gerente) - Mainframe & AS400 - Strategic Outsorcing

    Dec 2012 - Jan 2014

  • Manager - UNIX & Intel Service Line (Gerente de servicios UNIX e Intel) - Delivery Center Argentina

    Jun 2011 - Nov 2012

  • Manager - UNIX & Intel Service Line (Gerente de servicios UNIX e Intel) - Delivery Center Argentina

    Jul 2010 - Jun 2011

  • Team Leader - UNIX / U&I Transitions - Delivery Center Argentina

    Jun 2009 - Jun 2010

  • UNIX and Intel Technical Transition Leader - Delivery Center Argentina

    Jan 2009 - Jun 2010

  • UNIX Technical Transition Leader - Delivery Center Argentina

    May 2008 - Jan 2009

  • UNIX System Administrator - Delivery Center Argentina

    Nov 2005 - May 2008

  • UNIX and Wintel Logical Access Administrator - IBM Global Services

    Jul 2004 - Oct 2005
• 

  ADP

  Jan 2019 - Aug 2023

  Regional Director of Operations (Arg, Chile & Peru) & Argentina Country Leader - ADP LATAM

  Reporting to the Regional General Manager, led a team of over +120 professionals across Argentina, Chile, Peru, and Brazil, providing payroll services to 350+ clients and their 30,000+ employees. Identified business expansion opportunities and implementing new clients. In Argentina, responsible for the results of P&L, strategic KPIs (client retention, NPS, engagement), guarantee legal compliance in payroll systems, talent development and retention, leading business units with an estimated annual profit of +$3.5 million. Sponsor of the Pride BRG, promoting diversity company-wide. Member of the regional executive committee (based in Sao Paulo) and the Board in Argentina. Some remarkable results achieved:• Achieved client retention target (+92%).• Sustained +66 NPS improvement over the last 5 quarters.• Promoted 14 individuals to formal leadership roles, including 4 Managers and 4 Assistant Managers.• Achieved P&L targets.• Led migration to CoE Brazil model, centralizing processing services.• Reduced ticket backlog by +50% in the last fiscal year.• Great Place to Work Certified 3 years in a row. Show less

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  Zoo Logic

  Feb 2024 - now

  Gerente general

  Desde 1993 Zoo Logic ofrece soluciones tecnológicas integrales para la producción, administración y gestión de puntos de venta, aportando conocimiento, experiencia y tecnología para maximizar los resultados de negocio de las empresas.Más de 5.500 firmas de Argentina y Sudamérica utilizan diariamente los sistemas de Zoo Logic, para tener mayor control de sus operaciones, optimizar tareas, reducir costos y convertir datos en información de valor para la toma de decisiones y la proyección de su negocio. Zoo Logic basa su labor en un proceso de mejora continua de su propuesta de valor. Y lo hace a través de una actitud creativa que favorece al negocio de la empresa y al de sus socios estratégicos: los clientes.Garantía de ello es la implementación de su sistema de gestión de la calidad, certificación de la norma ISO 9001:2015, avalada por el ente IRAM.Sitio webhttp://www.zoologic.com.arTeléfono(+54 11) 7700-5700 Show less