Akash Jai Singh

Experience

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  Amar Infotech

  Jun 2018 - May 2019

  Technical Support Engineer
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  PC Solutions

  May 2019 - Oct 2021

  Customer Support Engineer
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  Sysnet Global Technologies Pvt Ltd

  Oct 2021 - Jul 2022

  Sr. Member Technical

  • Working on Ticketing Tools (ServiceNow). Resolving incident and Service Task requests within SLA. • Checking and resolving compliance issues in Mac and Windows devices. • Working in Microsoft Intune Setup and Configurations. • Checking Hardware Hash file, removing and uploading on Intune portal. • Installation, Configuration, and troubleshooting of Microsoft application & different business-related applications like MS office 2016/365, OneDrive, MFA, SSCM, Internet browser, SAP GUI, etc. • Installation, Configuration & troubleshooting of VPN Applications. • Configure IOS and Android devices including MDM enrollment. • Orders new devices (iPhone, iPad, and Android phone) for new hires including replacement of damaged devices and shipping them to remote users.• Delivers final step of the onboarding process for new employees with setup of company-issued laptops, cellphones (Android, IOS, and BYODs), and iPads in Intune environment.• Onboarding and offboarding activities. • Maintain meeting room equipment and give support to the meeting room. Show less

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  Zensar Technologies

  Jul 2022 - now

  System Engineer

  • Working on a Ticketing tool (Cherwell). Resolving incidents and service requests within SLA.• Receive and respond to incoming IT support requests in person via email and Microsoft Team Microsoft 365 Admin Center:• User Management: Create/delete accounts, reset passwords, assign/remove licenses, manage roles/permissions.• Groups: Manage security/distribution groups, configure membership.• Exchange Online: Manage mailboxes/addresses, configure mail flow/rules, troubleshoot delivery issues, manage delegate permissions.• SharePoint Online: Manage site collections/sites, create sites, configure permissions/access settings.• OneDrive for Business: Manage storage quotas, configure sharing/access settings, monitor usage.• Teams Communication: Manage settings, troubleshoot application, create/manage Teams groups.• Compliance: Extract PST/instant communication, Azure Active Directory: Manage users/groups/devices, set up conditional access policies, configure authentication methods.• Service Health: Monitor status, receive incident/outage notifications.• PowerShell: Setup out of office/email forwarding, calendar permissions, manage Room mailboxes, remove GUID value.Mac and Jamf Support:• Provide technical support and troubleshooting for Mac users.• Install, configure, and maintain macOS and software applications.• Responsible for Testing newly created policies in UAT before deploying it to production.• Manage and maintain Mac hardware inventory.• Support and manage Jamf Pro for macOS management.• Assist with onboarding/offboarding processes for Mac users.• Document and maintain Mac and Jamf Pro configurations and procedures. Show less