Nick Brown

Experience

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  US Army Reserves

  Jan 1982 - Jan 1988

  Captain
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  IBM

  Jun 1988 - Jun 1993

  Account Systems Engineer January 1990 - June 1993* Led successful Data Center MVS software consolidation and installation project for the U. S. Postal Service* Received Branch Manager's and Technical Leadership award Associate Programmer* Developed PC presentation graphics application using IBM's C programming language* Performed project management for the full life cycle development of follow-on graphics product• Provided training and support to field sales team and customers* Received leadership award

  • Account Systems Engineer

    Jan 1990 - Jun 1993

  • Account Systems Engineer

    Jun 1988 - Dec 1989
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  The World Bank

  Jun 1993 - Sept 1993

  Network Consultant

  Network Consultant (Contractor)* Performed network administrative functions for Banyan Vines network* Provided end-user support and one-on-one training for 1,000+ users

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  Booz Allen Hamilton

  Oct 1993 - Jun 1994

  Network Admin

  Senior Network Administrator* Performed network administrative functions for Microsoft LAN Manager, MS Mail & Windows NT Network* Developed policies and guidelines for daily network management• Supervised 5 contractors on daily network administration

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  Affinity Network Solutions

  Mar 1998 - May 2015

  Under 25 years of his direction and vision, Affinity evolved from a respected technical staff augmentation company to a leading IT support services provider. Mr. Brown provides leadership to support Affinity’s corporate mission, ensuring the continued balance of customer focus and employee support which is the cornerstone of Affinity’s success.Mr. Brown leads and provides oversight on the development of On Demand Mobile Applications and niche Social Media Networks. He is responsible for understanding the strategic direction of the products and serving as the primary interface to clients, developers and key stakeholders. Mr. Brown is excellent at collaborating with cross-functional teams to ensure that features and requirements are communicated and implementation is on schedule and on budget. Show less Product & Implementation Manager • Conduct product research and make assessments on features and product design• Define, develop and track KPIs and success metrics for On Demand and Social Media Network Platforms• Work closely with cross-functional partners and sales teams to ensure successful launches• Collaborate with external resources to leverage emerging technologies and solutions to address client problems and deliver exceptional results• Create assets to guide product development and sales team, such as use cases, on-boarding, tool-tips, FAQs, etc. Show less Contractor to Booz Allen HamiltonImplementation Manager - Global Hosting Services and Cloud Computing • Provides leadership for IT Infrastructure roadmap including timelines, dependencies, budget and targets• Collaborate with external resources to leverage emerging technologies and solutions to address client problems and deliver exceptional results• Develop policies and procedures for cyber-security scanning and remediation for internal and external facing labs consisting of 2,000+ virtual and physical servers• Provides oversight for working with Infrastructure, Enterprise Architecture and Information Security teams to define infrastructure standards and policies• Serve as a member of senior management and participates in the development and administration of the Firm’s strategic plans/initiatives and IT budget• Collaborate with Business Units,, IS stakeholders, IT PMO and Business Management teams to ensure a smooth and transparent delivery of all IT Programs/Projects Show less Product Manager & Director - Information Technology Services • Develop strategic goals and established standards and guidelines to maximize enterprise technology architecture, information management systems integration and coordinated planning for major information technology networks• Provides leadership and sets direction on key information technology investments• Served as primary interface between clients, development teams and keystakeholders• Oversee and conduct pre-project scoping, due diligence and feasibility analysis• Ensures the on time and on budget delivery of all Information Technology programs and projects• Fosters strong relationships with executive and senior management and key stakeholders which allows for the implementation of innovative and differentiated IT strategy and improves the business value of IT• Promotes and leads the adoption of new technologies and practices where appropriate to support business requirements across the broader IT/IS organization Show less

  • President

    Jun 1994 - May 2015

  • Product Implementation Manager

    Jun 1994 - May 2015

  • Program Manager, Services Delivery Manager, Cloud Broker

    Oct 2010 - Aug 2014

  • Product Manager & Director Of Information Technology

    Jan 2000 - Sept 2010

  • Information Technology Help Desk Manager

    Mar 1998 - Mar 1999
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  Citrix

  May 2015 - Jul 2019

  Spearheaded the organization of the Black Professionals Network (BPN), Employee Resource Group (ERG) at Citrix. The mission of the Citrix BPN was to facilitate an environment that attracts, promotes, and retains employees of African descent, including providing opportunities for professional growth and empowering our members to have a positive impact on business results and Citrix’s strategic initiatives. Our objectives were geared on driving more engagement on Networking, Mentoring and Career Advancement, Recruiting, Community Involvement and Supplier Diversity. Show less Responsible for ensuring that 10,000+, global employees and contractors receives quality on-demand IT Support Services in a timely manner. Managed a global team of 36 employees and 40+ contractors in delivering services in the Americas, Europe, Asia and India. Through direct leadership, the Global support team excelled in developing and managing high employee touch programs such as Executive Care, New Hire On-boarding, Bring Your Own Computer (BYOC) and IT Central Stores. Served as the primary point of contact between IT Operations, IT Support team and the customer, ensuring that all services are delivered within targeted SLAs and all customer requirements and issues are addressed appropriately. Group Manager - Global Services Delivery• Manage the delivery of Global IT support services including vendor management and IT contracts negotiation• Provides leadership to a team of 5 managers and their staff as well as outsourced vendors in delivering IT Support Services across the business• Manage Level 1 outsourced strategic partners in delivering against established Service Level Agreements• Responsible for enhancing, maintaining, supporting and upgrading our service offerings, projects and programs based on customer feedback and service experience• Work closely with internal teams and external partners to better understand customer’s requirements and to deliver our services against those requirements• Review and assess new IT services for quality control and ensuring that support team is properly trained, prior to on-boarding of new services• Responsible for reporting on SLAs, key performance metrics and other KPIs• Provides coaching and mentoring in developing junior managers by way of conducting seminars and 1 on 1 sessions• Excellent at championing change and effectively managing the implementation of new ideas Show less As Group Manager for the Cloud Services Broker team, primary responsibilities were to develop/implement a Self-Service Cloud Automation platform for the delivery of IT as a Service to meet business needs. Led the cross-functional team consisting of IT Operations, IT Security and Procurement in the design, implementation and management of a comprehensive service model that delivers IT infrastructure & services. The result of this engagement was a single pane of glass platform, that allows for cloud consumption across Amazon Web Services and Microsoft Azure. Mr. Brown exhibits excellent analytic, management skills and proficiency in the latest technology in Cloud Services.• Developed Self Service Multi-Cloud platform that drove the consumption of IT as a Service across Business Units• Actively participated in customer business initiatives to better understand business drivers/requirements• Provided cloud subject matter expertise and consulting to technical and business representatives• Developed cost optimization model for public cloud consumption, which identified $8M cost savings opportunities • Established key relationships with internal consumers of IT, business units stakeholders and IT Operations• Worked with Enterprise Architects and Procurement team in developing Cloud Ecosystem Strategic Partners Show less

  • Black Professionals Network (BPN) - President and Founder

    Oct 2017 - Jul 2019

  • Program Manager, Services Delivery Manager, Cloud Broker

    May 2016 - Jul 2019

  • Group Manager, IT Services Broker

    May 2015 - Apr 2016
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  Independent Consultant

  Jan 2016 - now

  Diversity and Inclusion Champion

  Diversity and InclusionMr. Brown is a champion for Diversity and Inclusion (D&I) and Equal Employment Opportunity (EEO) Compliance. He has extensive experience working with Executive Leadership and Human Resources in driving initiatives that leads to compliance. His passion for Equality provides him with the ability to work seamlessly across all cultural groups. Mr. Brown worked with local government and businesses to spearhead the launched of the Minority Procurement Conference in Montgomery County, Maryland.• Developed professional job board that targets the recruitment of qualified diverse candidates www.topdiversitycandidates.com • Developed supplier diversity portal for the purpose of sourcing qualified diversity suppliers www.topdiversitysuppliers.com • Developed mentoring program that provides mentoring opportunities for junior career professionals with more experienced professionals• Developed niched Social Media Network App that provides opportunities for networking, career advise and coaching and mentoring for Black Professionals in Corporate America• Diversity & Inclusion Certificate from eCornell University Show less

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  Digiedg

  Aug 2019 - now

  Digital Marketing Executive / Implementation Manager

  Digital Marketing Officer / ManagerStrategic Planning and Leadership:• Develop and execute comprehensive digital marketing strategies aligned with client objectives.• Provide strategic leadership and vision for digital initiatives to drive customer engagement and business growth.• Collaborate with clients to understand their business goals and translate them into actionable digital marketing plans.Team Management:• Lead and inspire a cross-functional team of digital marketing professionals.• Foster a collaborative and innovative team culture.• Provide mentorship and professional development opportunities to team members.Client Engagement:• Serve as the main point of contact for client-facing relationships.• Conduct regular client meetings to understand evolving needs and deliver strategic insights.• Collaborate with clients to identify opportunities for digital transformation and improvement.Campaign Management:• Oversee the planning, execution, and optimization of digital marketing campaigns across various channels, such as social media, email marketing, SMS marketing SEO, Chatbots.• Monitor campaign performance and analyze data to make data-driven decisions.• Implement A/B testing and other optimization techniques to maximize ROI.Digital Transformation:• Drive digital transformation initiatives for clients, leveraging the latest technologies and trends. Currently working with AI and ChatGPT.• Identify and implement emerging tools and platforms to enhance client-facing digital experiences.• Stay abreast of industry trends and recommend innovative solutions to clients.Senior Implementation ManagerStrategic Planning and Leadership:• Develop and execute strategic implementation plans for software and mobile app projects, aligning with client objectives.• Provide leadership and guidance to cross-functional implementation teams.• Serve as the primary point of contact for customer-facing clients during implementation projects. Show less

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  SoFlo Black Pages

  Feb 2022 - now

  Director of Marketing And Product Management

  Responsible for creating and managing the SoFlo Black Pages online business directory platform that provides valuable resources and networking opportunities for members, showcases events, offers discounts, and facilitates advertising for sponsors. Current focus is on driving traffic to the directory, increasing user engagement, and maximizing revenue opportunities. Directory membership targets Black Owned Businesses in the South Florida market, but sponsorship and advertising is open to all supporters of the community. Show less

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  Jamaica Rooms and Tings

  Aug 2022 - now

  Director of Product Management

  Responsible for creating and managing the Jamaica Rooms and Tings online business directory platform that provides valuable resources and networking opportunities for members, showcases events, offers discounts, and facilitates advertising for sponsors. Current focus is on driving traffic to the directory, increasing user engagement, and maximizing revenue opportunities. Directory membership targets Local Jamaican Owned Businesses, but sponsorship and advertising is open to all supporters of the community. Show less

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  Sonny Lee Brown Foundation

  Jan 2025 - now

  Executive Director

  As the Executive Director of the Sonny Lee Brown Foundation, I lead the strategic direction and operations of the organization, established to honor the legacy of Wellington "Sonny" Brown and Loretta "Lee" Brown. I oversee program development, fundraising initiatives, and partnerships aimed at supporting under-served communities in Jamaica. My role includes driving community engagement, managing donor relations, and ensuring that our mission to uplift and empower those in need is fulfilled with integrity and impact. Show less