Paul Minehane

Experience

• 

  CAPS Electrical Limited

  Oct 2003 - Sept 2010

  CAD Support

  • Update of VeSys circuits from marked up prints.• Update of VeSys database.

• 

  HSBC

  Nov 2007 - Dec 2009

  Customer Service Representative

  • Data entry of customer information• Validation of information for business/personal cheques

• 

  Apex Credit Management

  Jun 2011 - Aug 2012

  • The testing team was responsible for checking for bugs within the software from each release that was sent over by the Development Team. I took responsibility for delegating duties to each member of the team and setting deadlines for when these tasks needed completing. • I was also part of a cross functional team that was created to test and train the new company-wide collections software. The team was created from members of Finance, L&D, Customer Services and Management.• Part of my role was to check for errors in how the system worked and to suggest improvements based on my customer services experiences within the company. I took a methodical approach to ensure that nothing was missed. Using the notes from the latest release, I checked my sections had been updated and then worked through each completed section of the software. This was then followed up by a trial run through the software, simulating an average call, to ensure usability before completing any feedback for the developers.• During the training phase of the project the software was still not 100% developed. This meant adapting to the daily changes that came through from Development and adjusting my training plan accordingly. Show less

  • HMRC Negotiator

    Jan 2010 - Aug 2012

  • Collex Project Superuser

    Jun 2011 - Dec 2011
• 

  Sage

  Nov 2012 - Jun 2015

  • This role entailed working closely with other departments to deliver data requests to achieve monthly sales targets. It was essential to deliver in a timely manner and regularly required adapting to changing requirements from other teams and amending data appropriately.• Producing Daily, Weekly and Monthly reports across several different systems to identify customer requirements and problem resolution actions. I developed my communication skills whilst working with my team to complete reports required by managers and the exec to plan the following month’s targets, review the previous week/month’s activity and monitor daily sales productivity. Show less • During my time in Technical Support I was fortunate enough to work with a wide cross section of individuals from different roles within different businesses; from IT to Senior Partners, including Accountants, Directors and Managers.• I would discuss the problems that users had with the software, sometimes with the accountants themselves. I then used methodical troubleshooting methods to eliminate potential problems and to help find the required solution/solutions. • At times the support would involve something that was not within my remit (e.g. their security settings, hardware restrictions, outdated/unsupported OS). In these situations I could offer advice on the best course of action and/or direct them to the person best suited to help resolve their problems. Show less

  • Marketing Data Analyst

    Jun 2014 - Jun 2015

  • Technical Support Advisor

    Nov 2012 - Jun 2014
• 

  SBIM Ltd

  Dec 2014 - Nov 2015

  CAD Engineer

  • General updates of harness routing using EWB• Harness Packaging• Checking of the harness to Design standards o Cockpit o Doors o Tailgate o Cabin• Checking 2D drawings against 3D layout and mark-up as required

• 

  Lear Corporation

  Nov 2015 - Apr 2018

  EDS CAD Engineer - Harness Design

  • CAD harness design• Design and package EDS, Wire Harnesses and associated components• Worked on: - IP - Console - Rear Subframe - Seats - Doors - EC

• 

  Altran

  Apr 2018 - Sept 2019

  EDS CAD Engineer
• 

  Scan Computers

  Mar 2020 - now

  Projects