Victoria Castillo

Victoria Castillo

Computer Education Specialist

Followers of Victoria Castillo214 followers
location of Victoria CastilloGreater Toronto Area, Canada

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  • Timeline

  • About me

    Software Developer and Analyst | Project Coordinator | Content Writer

  • Education

    • Seneca College

      2017 - 2019
      Computer Programming 3.9 (with Honours)
    • Ateneo de Manila University

      2000 - 2004
      AB Interdisciplinary Studies Computer Science, Communications, History
  • Experience

    • Infobuilder Technologies

      May 2004 - May 2006
      Computer Education Specialist

      I got my start teaching short courses in Adobe Photoshop and Microsoft Office for young students and seniors alike.

    • Anxa.com

      Jun 2006 - Jun 2016

      Led a variety of projects for Anxa, a French company focused in technologies and online solutions for health, wellness, and self-improvement, most notably:- Managed the production of mobile applications in several languages that garnered three (3) million iOS app downloads, such as: - An IQ test app called Calculate Your IQ/Calculez votre QI that reached #1 in the App Store in the Education category in several countries, - A life coaching app called Balance Your Life/La Roue de Vie - Led the v2 overhaul of the Gerald.ph grocery e-commerce website and established its customer service and social media presence, increasing weekly online customers by 500%, social media by 1000%, with a 4.9/5 customer service rating on Facebook- Was awarded the company’s Core Value Award called “Communicate, Share, and Collaborate” for outstanding communication and interpersonal skills in managing and working with team members and partners during the product launch of the HAPIfork, the world's first smart fork and breakout product at CES Las Vegas Show less Started at Anxa as a content writer, and even while taking on more demanding product management tasks, continued as the primary producer and coordinator of all English-language content for the company's websites, web and mobile products, social media, online marketing, printed packaging, user manuals, video scripts, and corporate communications: - Wrote, edited, translated from French, and uploaded approximately 500 daily coaching sessions for the company’s catalog of English-language weight loss coaching programs from France's celebrity nutritionists- Published content using the company’s proprietary content management systems (CMS), using HTML and CSS coding and respecting search engine optimization (SEO) and website metadata- Set up, maintained and published brand accounts for health on Facebook, Twitter, Pinterest, Instagram and have used HootSuite and AgoraPulse to aggregate social media accounts- Acquired prospects (opt-in newsletter subscribers) and clients to paid subscription models using freemium models on the web and mobile - Identified qualified customers through effective funnels and landing pages on the web, mobile, and social media- Provided customer support over phone and e-mail for online coaching programs, web and mobile applications, and hardware, addressing customer concerns clearly and effectively- Established templates and guidelines for the team for community management and customer service to ensure client satisfaction Show less

      • Product Manager/Project Coordinator

        Jun 2006 - Jun 2016
      • Content Writer

        Jun 2006 - Jun 2016
    • City of Vaughan

      Apr 2018 - May 2019
      Programmer Co-Op Student

      Responsibilities:- Developed, debugged, deployed, and performed unit testing on custom Web applications in in a Microsoft web development environment—C#, ASP.NET Web forms and MVC, MS SQL, Team Foundation Server, Office365 - Wrote software documentation to ease transition and training for team members- Fulfilled stakeholders’ requests by analyzing business needs and use cases through meetings and professional email communicationAccomplishments: - Automated the content management and user lookup of City employees’ corporate phone plans, resulting in more time freed up for the IT Service Desk and instant responses to inquiries. Application created with SharePoint, PowerApps, and Flow- Implemented the AMANDA Web Service (SOAP API) into a City business query application for faster performance and better security. Created in ASP.NET MVC and Web Forms- Expanded the use of an existing application used by one department to all departments in the City while only displaying intra-department data through normalized database design revisions in MS SQL Management Studio. Application built in ASP.NET, Telerik, JavaScript Show less

    • MUSTH

      Feb 2020 - now
      Web Content Developer
  • Licenses & Certifications

    • 6sigma Yellow Belt

      Can-Consult
      Nov 2016
    • Scrum Fundamentals Certification

      Can-Consult
      Aug 2016
    • Worker Health and Safety Awareness in Four Steps

      Ontario Ministry of Labour
      Jan 2018
  • Honors & Awards

    • Awarded to Victoria Castillo
      President’s Honour List - Winter 2018 - Jun 2018 The President's Honour List recognizes consistently outstanding achievement by students. President's Honour List standing is granted to full-time students who have achieved a grade point average of 4.0 for the academic term.
    • Awarded to Victoria Castillo
      President's Honour List - Summer 2017 - Aug 2017 The President's Honour List recognizes consistently outstanding achievement by students. President's Honour List standing is granted to full-time students who have achieved a grade point average of 4.0 for the academic term.
    • Awarded to Victoria Castillo
      Communicate, Share, and Collaborate Core Value Award Anxa.com Dec 2013