Deep Enrich
Romeo L
745 followers
Australia
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About me
Technical Procurement and supply chain Specialist
Education
Ashley Institute
2009 - 2011Certificate 4 Business Administration and Management, GeneralGVF
2011 - 2011Certificate Electrical, Electronics and Communications EngineeringActivities and Societies: VSAT links
Estrada College
2015 - 2017Diploma CoachingRegency College
1999 - 2001Certificate 3 Computer Systems Networking and Telecommunications
TAFE SA
1990 - 1994Certificate 4 Electrical, Electronics and Communications EngineeringTAFE SA
2019 - 2019Certificate 4 Solar and battery install and design
Experience
Codan Limited
Jul 2001 - Jul 2012Customer Service Engineer/Product manager
May 2010 - Jul 2012Production Support Manager
Jul 2007 - Apr 2010Assistant Production Manager
Jun 2006 - Jun 2007Electronic Service Technician
Jul 2001 - Jun 2006
Codan Radio Communications
Jul 2012 - Sept 2015Global Customer Service Technical Support (Radio comms)Codan Radio Communications
Dec 2017 - Oct 2018Technical Team Member
Sonnen Australia
Nov 2018 - Jun 2021Technical Support SpecialistProvide the highest level of customer support by answering inbound calls and emailsEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systemsEducate Installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved via phone or if service or further diagnostics is neededCommunicate customers concerns with , Service Engineering, or Field Service as necessaryAccurately record issues and data into CRM database Show less
Fleet Space Technologies
Sept 2021 - nowTechnical Purchaser
Licenses & Certifications
- View certificate
Quality Management Systems
BSIJul 2021
- View certificate
Quality Management Systems
BSIJul 2021
Languages
- itItalian
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