Heather Puig

Experience

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  MAP Health Management

  Jan 2015 - Apr 2018

  Remote Support Specialist

  ★ Managed over 100 cases to provide support for mental health issues and addiction using a telehealth model. Met with families and provided 12 months of engagement following treatment.★ Wrote blog posts, created PowerPoint presentations, and developed weekly and monthly reports.★ Increased gross revenue retention by 38% by identifying opportunities for contract expansions and extensions.ABOUT MAP HEALTH MANAGEMENTMAP Health Management provides peer-led telehealth support and care for behavioral health and substance misuse. Show less

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  Home Hospice of Georgia

  Jan 2018 - Dec 2020

  Community Relations Manager

  ★ Engaged with referral sources that included physician offices, hospitals, assisted living communities, and skilled nursing facilities.★ Developed marketing materials that explained the benefits of hospice to patients and families. Wrote the Hospice 101 manual that has been adopted as a standard practice for engagements with families and communities.★ During the pandemic, increased awareness of the organization and grew the average daily census by 105%. Secured coverage by WSB-TV of a new program providing care packages for seniors who were sheltering in place.ABOUT HOME HOSPICE OF GEORGIAHome Hospice of Georgia is a physician owned and operated licensed hospice that serves 20 counties in Georgia. Show less

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  Trella Health

  Sept 2021 - Feb 2024

  ★ Supported healthcare accounts ranging from small businesses to mid-market and enterprise corporations, ensuring high-quality customer experiences that led to increased retention and renewals.★ Drove increased penetration into existing accounts through the sale of additional solutions. Facilitated business reviews to assess customer satisfaction.★ Communicated the Voice of the Customer to stakeholders to influence the prioritization and development of new features and functionality as well as bug fixes.★ Produced 50%-time savings for customer success team members by creating a centralized library of documentation.ABOUT TRELLA HEALTHTrella Health develops data analytics software designed to track patient flows and benchmark performance metrics for healthcare companies. Show less

  • Customer Success Manager

    Feb 2022 - Feb 2024

  • Sales Development Representative

    Sept 2021 - Feb 2022