Marlon Clemmons

Experience

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  Premier IT Solutions

  Apr 2013 - Nov 2014

  Business Operations / Client Relations

  • Establish and maintain a positive working relationship with the Hewlett Packard representatives. • Maintain current knowledge of all applicable Hewlett Packard software product lines.• Qualify & research software sales leads that come in, and present the information to our sales team.• Maintain strong working relationships with our HP representatives company software distributors. • Oversee and manage small projects on an as needed basis, with a primary focus on making sure the projects are on task and keeping the clients well informed. • Track expiration dates & maintain current spreadsheet of all deals and renewals.• Maintain strong communication with the Premier technical resources and contractors to ensure all client sites are running smoothly, and that they have the tools needed to perform their daily task.• Provide daily status briefings to my first line supervisor.• Provide weekly status briefings to the company CEO. • Register new HP deal registrations as directed by management and our HP representatives.• Take partner product training to improve my product knowledge, and stay informed of the product changes.• Setup WebEx tele-conferences as needed, and maintain strong notes generated from the meetings.• Attend regular client meetings. • Ensure all back office paper work is taken care of and completed within the designated time lines.• Promote the use of our various software partner products, always putting an emphasis on professional support services. • Generate financial quotes for our prospective and existing clients.• Prepare HP Software Joint Pursuit Plan (JPP) documents for influence deals• Prepare HP Value-added incentive fee documents for influence deals. • Supervise student interns.• Perform other duties as required for Sr. Management.• Assist in developing strategic plans to expand our business model.• Cultivate relationships throughout HP to provide us with better insight to upcoming software deals. Show less

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  Entisys360

  Nov 2014 - Sept 2016

  Account Executive

  • Currently provides software, hardware, storage, and cloud products to State and Local Government, education, and enterprise commercial businesses.• Engages in business consulting while providing complex business solutions utilizing Desktop Virtualization, Data Center Virtualization, and Data Center Infrastructure.• Maintains current up to date knowledge concerning Citrix, Cisco, HPE, Microsoft, NetApp, and VMWare products. • Coordinates and oversees professional service teams that include highly skilled technical engineers who assist with implementing new and existing projects. • Arranges technical training for the IT staff and provides high level overviews for Senior Management. Show less

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  Enterprise Networking Solutions

  Dec 2016 - Apr 2018

  Account Executive

  Cultivate strong business relationships by being a trusted and reliable advisor to our clientsProvide trusted and proven solutions to complex IT business needs throughout Cities, Counties and Educational SystemsInquire and understand budget constraints and work within those parameters while still providing the trusted solutionsManage all manufacturer / vendor relationshipsOversee and maintain company state procurement contracts, such as SLP, CMAS, NASPO etc.Maintain current manufacturer knowledge certifications throughout several product linesUtilize a consultative approach to maximize the revenue opportunities with each client contact by:Discovering and evaluating customer’s needs, concerns, and pain pointsUsing available tools and resources to provide accurate and complete informationPosition solutions and services that align with the customer’s needsAnticipate and address client concerns by carefully listening to their pain pointsMeet the performance metrics including but not limited to sales targets, quality of service, etc. Show less

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  Capital Datacorp

  Apr 2018 - Dec 2018

  Sales Manager

  Oversee and manage day to day operations of a Small Business Sales Team. Provide weekly insight to the President regarding pipeline, prospective opportunities, new technologies, company certifications, staffing needs, etc.Manage client business for inbound and outbound customer phone calls, emails, chats, and orders in a structured sales environment.Create a positive customer experience by providing a complete, customized, and professional sales and sales quote experience.Promote and sell products, services, and supplies to a diversity of customersUtilize a consultative selling techniques to maximize the revenue opportunities of every customer contact by:Discovering and evaluating customer’s needs and/or concernsUsing available tools and resources in order to provide accurate and complete informationPositioning products and services that align with the customer’s needs/interestsAnticipating and address client objectionsClosing the salesDocument customer, order, and account information accurately and completelyDevelop and maintain a working knowledge of company’s products/services, systems/tools, policies/procedures and processes.Meet the performance metrics including but not limited to sales targets, quality of service, etc. See less Show less

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  Kaiser Permanente

  Dec 2018 - now

  Oversee all environmental service operations for the 2nd largest Kaiser facility in NorCal, consisting of 260 staff members, including a leadership team consisting of one manger and 10 supervisors.Ensure all training is conducted and documented according to our regional policies & procedures, along with our Association of Perioperative Registered Nurses (AORN) guidelines and ensure all annual compliance training & competencies are current for the leaders and staff. Develop and maintain/coach EVS departmental policies and procedures, relative to Cal OSHA, DHS, Joint Commission, NFPA, OSHPD, and other governing agency regulations and standards. Communicate and coordinate department activities with those of other departments & facilities by attending in Medical Center, Local Market, and regional committee’s such as peer groups, safety, disaster, and infection control committee meetings.Conduct daily report outs to our Sr. Leadership team. Show less Manage the daily operations of the departmentEnsures compliance with federal, state and local regulationsAssist in regulating the daily activities of staff, providing necessary guidance and support to maintain quality performance standardsMonitor the operational programs ensuring that buildings are maintained in a safe, clean and operationally effective conditionManage 10 EVS department supervisors and oversee the management of over 240 front line staff; to ensure that work techniques, quality assurance standards, department policies and procedures and job specifications are adhered toOversee the interviewing and selection of Environmental Service personnel and oversee staff training and development as outlined by EVS Policies and ProceduresOversee the annual competency assessment process. In conjunction with the Manager who develops, initiates and maintains EVS departmental policies and procedures relative to OSHA, DHS, The Joint Commission, NFPA, OSHPD and other governing agency regulations and standardsIn the absence of the Environmental Services Manage, communicate and coordinate department activities with those of other departments by attending in Medical Center, Local Market, and regional committees such as peer groups, safety, disaster, infection controlIdentify and implement best practices to generate new and innovative ideas to improve service and reduce cost and assist the EVS Director in the preparation of department budgets. Show less Assist the Environmental Services Manager with the management of the daily operations of the departmentEnsures compliance with federal, state and local regulationsAssists in regulating the daily activities of staff, providing necessary guidance and support to maintain quality performance standardsAssist the Environmental Services Manager in monitoring operational programs ensuring that buildings are maintained in a safe, clean and operationally effective conditionAssist with the supervision of 10 Supervisors and management of over 240 front line staff; to ensure that work techniques, quality assurance standards, department policies and procedures and job specifications are adhered toAssist with the interview and selection of Environmental Services personnel and oversees staff training and development as outlined by EVS Policies and ProceduresAssist with the annual competency assessment process. In conjunction with the Manager who develops, initiates and maintains EVS departmental policies and procedures relative to OSHA, DHS, The Joint Commission, NFPA, OSHPD and other governing agency regulations and standardsIn the absence of the Environmental Services Manage, communicate and coordinate department activities with those of other departments by attending in Medical Center, Local Market, and regional committees such as peer groups, safety, disaster, infection controlIdentifies and implements best practices to generate new and innovative ideas to improve service and reduce cost and assist the EVS Manager in the preparation of department budgets Show less Assist the Environmental Services Manager with the management of the daily operations of the departmentEnsures compliance with federal, state and local regulationsAssists in regulating the daily activities of staff, providing necessary guidance and support to maintain quality performance standardsAssist the Environmental Services Manager in monitoring operational programs ensuring that buildings are maintained in a safe, clean and operationally effective conditionAssist with the supervision of 10 Supervisors and management of over 240 front line staff; to ensure that work techniques, quality assurance standards, department policies and procedures and job specifications are adhered toAssist with the interview and selection of Environmental Services personnel and oversees staff training and development as outlined by EVS Policies and ProceduresAssist with the annual competency assessment process. In conjunction with the Manager who develops, initiates and maintains EVS departmental policies and procedures relative to OSHA, DHS, The Joint Commission, NFPA, OSHPD and other governing agency regulations and standardsIn the absence of the Environmental Services Manage, communicate and coordinate department activities with those of other departments by attending in Medical Center, Local Market, and regional committees such as peer groups, safety, disaster, infection controlIdentifies and implements best practices to generate new and innovative ideas to improve service and reduce cost and assist the EVS Manager in the preparation of department budgets Show less Responsible for 24-hour/ 7-days a week site direction of environmental services assigned staff, performing cleaning/project work at a medical facility, usually a medical office building. Monitors environmental services program to ensure that building(s) are maintained in a safe, clean, & operationally effective condition.Essential Functions:- Supervises staff concerning overall areas of responsibility which include quality standards, department policies & procedures, & service levels- Ensures compliance w/ federal, state, & local regulations- Coordinates, schedules, & conducts employee training/development necessary to meet established performance standards, teamwork, & service criteria- Performs area inspections w/ assigned EVES staff, to evaluate/monitor performance, customer satisfaction, & infection control program compliance- Ensures general inspections are completed daily & formal inspections are completed monthly in all building areas- Supervises groundskeeping employees (if applicable) to ensure that work techniques, quality assurance standards, department policies & procedures, & job specification are adhered to- Assists in monitoring the budget- Researches & resolves variances; identifies & recommends opportunities to decrease costs & increase service levels- In collaboration w/ human resources, manages labor relations activities of the department & ensures compliance w/ local contracts- Provides ancillary support for scheduling & coordination of conference room setups, audio-visual equipment supervision- Manages & maintains inventory supplies w/ established par levels Show less

  • Director

    Oct 2024 - now

  • Manager

    Apr 2024 - Oct 2024

  • Assistant Manager

    Jan 2021 - Apr 2024

  • Interim Asst. Manager

    Jul 2020 - Jan 2021

  • Supervisor

    Dec 2018 - Jul 2020