Aishwarya M

Experience

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  Varshney Infotech Pvt Ltd - VIPL

  Jun 2016 - Aug 2016

  Software Testing Specialist
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  Axioned

  Mar 2017 - May 2017

  Trainee Project Manager

  Trained on Git hub tools, Excel, Word, Ppt as a Trainee project manager. I worked and learned the basic principles of project management.

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  Training Institute

  Apr 2018 - Jun 2018

  Training Specialist
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  CloudRoute Solutions - Salesforce Silver Partner

  Mar 2019 - Sept 2021

  I had the most number of clients to deal on the Business side of the Team. Engaging with customers and solving their problems became my goal. Creating Deployments and Test classes help me discover to learn apex code by reading them. Created Visualforce pages, Batch Classes, Apex Classes, Test Classes, SOQL, Process Builders, Validation Rules, Workflow Rules. In charge of implementing the Salesforce Configuration across Sales Cloud and Service Cloud instances. Managed a variety of projects which handles Invoices, Advanced Approvals, Price Rules, Product Rules, Quote Templates under the CPQ module. Show less I was part of a startup team of less than 30 members. I saw myself and company growing simultaneously. Created a project which has around 200 forms coming from Web to Leads to Pardot forms using Rest API. Modified 360 SMS templates Integration and Whatsapp automation for sending messages.Created Form Handlers, Engagement studio in Pardot.Handled a project which was on Lead Squared Integration to Salesforce CRM. Set up and Built Cloud Agent Integration for 2 Projects. Performed Zapier and Slack Integration for Twitter and Facebook. Implemented Live Agent Integration and Omni Channel. Created DocuSign and Conga Templates. Show less

  • Subject Matter Expert 1

    Mar 2019 - Sept 2021

  • Salesforce Consultant

    Mar 2019 - Mar 2021
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  Youtube Channel - My Mumma's Kitchen

  Apr 2020 - now

  Creative Editor & Speaker
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  Waeg, an IBM Company

  Apr 2021 - Sept 2021

  Salesforce Consultant for Waeg

  I have been working from Cloudroute through Payroll. Achievement: There were only 3 people selected from my team out of 25 or so and I was the youngest member of the Company when I was selected as per the tenure. Worked on Salesforce CPQ Product which handles Invoices, Advanced Approvals, Price Rules, Product Rules, Quote Templates. Worked on Salesforce Admin tools which include creating process builders and flows, sharing settings, users, set heirarchy, groups.Worked for Waeg, an IBM company through Cloudroute solutions. This opportunity landed on my lap when I was also promoted within my company and it was a big achievement as I climbed through the ladder. I was simultaneously working in 2 roles in the pan of 6 months like 2 jobs. Show less

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  Salesforce

  Sept 2021 - now

  Achievement: Highest number of Closures-Understand Quote-to-Cash processes on Salesforce CPQ customer's business needs and provide top level of support that ensures customer's success. -Resolve Salesforce CPQ manage package issues related to Apex classes, triggers, Visualforce Pages , REST and SOAP API Integration, SOQL Optimization, Lightning Components, Visual Flows, Process Builders, Workflow Rules. -Investigate and assist customers and partner's developers to correct complex issues with Apex CPU limit, Heap limit, Concurrent Requests limit, Batch Apex, Asynchronous jobs, Test classes with Salesforce CPQ.-Answering questions relating to the customer's instance, Salesforce Quote-to-Cash, and salesforce.com ,train other agents, document best practices and communicate product ideas, bugs, and customizations to the product development team. I also participated in the internal hackathon competition to enhance product support. Experience in handling Internal Project work and started working with the Project Management Team internally. I also work in Support projects handling Premier, Premier+, & Signature customers. I have moved to EMEA team internally on March 2021. I have also started learning Developer issues on my own with other products within Salesforce such as Salesforce Contracts, RLM, Conga, DocuSign & Billing. Achievement: There were only 3 people selected from my team here as a part of PMO who is is driving internal projects. Working in EMEA. Handling highly complex cases in Revenue Cloud as an all rounder in terms of product skills, Signature, Partner Premier, Premier+, Premier and a few standard customers with mainly IST & EMEA customers. From past year I have myself started assisting others and have started self learning with signature cases. Show less

  • Technical Dev Engineer & PMO - Revenue Cloud

    Mar 2022 - now

  • Technical CPQ Engineer & PMO

    Sept 2021 - Mar 2022