Valentina Castro

Valentina Castro

Customer Service Agent

Followers of Valentina Castro538 followers
location of Valentina CastroBogota, D.C., Capital District, Colombia

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  • Timeline

  • About me

    Industrial Engineer | Data Analyst Jr | Administrative Services | Bilingual

  • Education

    • Universidad Libre ®

      2020 -
      Engineer's degree Industrial Engineering
  • Experience

    • Koko design

      Jun 2019 - Jun 2020
      Customer Service Agent

      • Recognize customer segments.• Determine the top-selling product.• Identify areas for improvement in clothing production to ensure a high-quality product.• Streamline the distribution process to reduce time.

    • Autónomo

      Jul 2020 - Jun 2021
      Data Analyst Assistant

      • Conduct an analysis to provide valuable insights for the company.• Effectively communicate and explain the information to individuals across the organization.• Prepare and present results reports.

    • Innova veterinaria

      Jul 2021 - Apr 2023
      Administrative and Marketing Assistant

      • Use data to recognize customer segments.• Execute social media and on-site marketing campaigns.• Implement strategies to enhance customer loyalty.• Minimize inventory discrepancies.• Identify stock levels and top-selling products.• Create alerts for product due dates.

    • Avoda International

      Apr 2023 - Jan 2024
      Administrative Assistant

      • Handle real estate data.• Assist with the process of buying, selling, and renting properties.• Schedule preventive maintenance, such as pest control.• Analysis of American regulations and implementation of action plans.• Generate alerts to ensure timely payment of taxes and bills.

    • Xploy Solutions

      Apr 2023 - Jan 2024
      Administrative Assistant

      • Handle real estate data.• Assist with the process of buying, selling, and renting properties.• Schedule preventive maintenance, such as pest control.• Analysis of American regulations and implementation of action plans.• Generate alerts to ensure timely payment of taxes and bills.

    • Open English

      Mar 2024 - now
      Academic Operations Scheduling Assistant

      • Assistance in the creation and publication of academic schedules.• Analysis of class behavior and student attendance to identify optimal days and times for offering classes, improving scheduling efficiency.• Updating and auditing information to ensure the proper functioning of classes and operational accuracy.• Creation and edition of Salesforce reports to facilitate the visualization of key data and trends.• Process forms for specific requirements, such as time-off requests.• Participation in the development and implementation of academic products and projects. Show less

  • Licenses & Certifications

    • C1 English level - CEFR

      Centro Colombo Americano Bogotá
      Nov 2022
    • B1 French level - CEFR

      Alianza Francesa de Barranquilla
      Aug 2025