Sheetal Patel

Experience

• 

  Idea Cellular Ltd

  May 2005 - Feb 2009

  Sr. Customer Care Executive

  Understanding the customer queries thoroughly and provide the best solution within time. Doing follow up for the escalated cases & resolving it with quickest resolution. Working as customer support for the Technical desk & GPRS dept. Generating productivity report for the team.

• 

  Redknee

  Mar 2014 - now

  My responsibilities in Redknee are:• Manual testing for BSS and CRM Application.• Writing documents like User Guide, Setup and Maintenance Guide, Installation Guide and Quick Reference guide.• Documenting complex technical concept and procedures for end users and Administrators.• Authoring the Technical Document. Distributing the Technical Document for Technical review. Updating the technical review comments.• Releasing the Technical Document and Storing the Technical Document for future retrieval.• Work closely with Development team, quality assurance team, product management to manage schedules and documentation deliverable.• Estimating the efforts on the basis of the documentation impact and capturing the efforts and schedules.• Identifying and resolving standard problems on own.• Writing ITP for testing the functionality of the software.• Executing End to End Manual test cases for certifying the quality of the solution.• Involved in Designing Automation test cases and failure analysis of the automated test cases for Business Support System Suit.My Capabilities are:• Single handed managed complex segment without any deviation in the project plan.• Quick learner with an ability to handle tasks independently with minimal support.• Mentoring team members in understanding the product and documenting the complex procedures.• Created E-learning Videos for demonstrating the different functionality of the Billing Support System for the end user.• Creating Mock-up's (GUI) for the new requirement gathered from the customer.• Preparing Release Notes and MOP's for software deployment. Show less Develop Quality Assurance test plans and test cases to thoroughly test the business applications based on the client’s requirements and develop release documents.  Review release documentation to ensure client standards and business requirements are followed.  Work closely with the project management team to design tests that will ensure the releases goals are met prior to final deployment.  Work closely with all technical teams to ensure effective cross-team coordination during the testing process.  Identifying the Test scenarios based on Functional Specification Document. Identify and document software discrepancies. Setting up end to end setup suit for testing.  Experience on CRM testing from E2E prospective.  Leading the Scrum Testing Team for different feature.  Analyzing and sending the daily status report with the details of TT raised for bugs found while testing and update on Test case execution status.  Giving demos to the System Integration Team and letting them know the E2E functionality of feature and the different areas being touched while testing.  Also having good working knowledge about SDLC, STLC, BUG Life cycle, Defect life Cycle, Testing methodology.  Working with sustenance team in resolving the issue received from the ongoing live projects.  Hands on experience in Performance and Load testing through Jmeter.  Identify and document software discrepancies.  Expertise in Sanity testing, regression, integration, System, Functional testing process.  Handling build creation and Release specific requirement/tasks.  Responsible for maintaining the space on the build creation servers.  Experience in doing Failure Analysis for the Automated Failed test cases.  Hands on experience on Automation tool like Intact, In house built in Automation tool (TAT) and Selenium. Show less

  • SIT Specialist I

    Apr 2011 - now

  • SIT Specialist I

    Apr 2011 - now

  • SIT Specialist I

    Mar 2014 - Oct 2020
• 

  Crossover for Work

  Apr 2018 - Oct 2020

  Solution Integration Engineer

  Worked as System Integration Engineer for Different clients from Canada, India and Brunei for TCB and Unified Billing Solution.Worked on Final Delivery and Launch of New Features and Product Release at Customer Site. Coordinating across different integration Platforms and making the release smooth meeting the deadlines of the Projects.

• 

  Optiva Inc.

  Oct 2020 - now

  Working as Solution Support Engineer for the E2E solution deployed at Client Location. Responsible for solving any queries or issues that are reported by the customer. Keeping track of all the aspects in terms of health check, network issue or Hardware Failure issues if observed any and taking appropriate action to resolve the issue and provide seamless service.

  • Senior Support Engineer

    Jul 2021 - now

  • System Integrator Engineer

    Oct 2020 - now