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Cassandra Gess

458 followers

Dallas, Texas, United States

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Timeline
About me
Sr. Ground Operations Analytics Consultant at Southwest Airlines
Education
- Metropolitan State University of Denver
  2006 - 2010
  Bachelor of Arts - BA Journalism
Experience
- Southwest Airlines
  Mar 2011 - May 2018
  - Customer Service Supervisor
    Feb 2012 - May 2018
  - Customer Service Agent
    Mar 2011 - Feb 2012
- Southwest Airlines
  Apr 2020 - now
  - Sr. Ground Operations Analytics Consultant
    Dec 2022 - now
  - Operations Manager
    Jul 2021 - Dec 2022
  - Command Center Manager
    Nov 2018 - Jun 2021
  - Customer Service Manager
    May 2018 - Jun 2021
  - Station Manager
    Sept 2020 - Apr 2021
  - Field Resource Member
    Apr 2020 - Apr 2021
Licenses & Certifications
- Lean Six Sigma Yellow Belt (ICYB)
  Southwest Airlines
  Feb 2018

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