Experience

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  Sears home services

  Feb 2014 - Apr 2017

  Telephone sales representative

  • Provided customer service regarding insurance policies and service contracts• Managed clients' accounts via Salesforce• Consolidated packages for service agreements on products while seeing any potential growth in therelationship with the customer• Maintained a comfortable conversation while simultaneously navigating through Salesforce to best optimizethe customers' needs• Exceeded a daily sales quota of 25% while adhering to an update time of under 10 seconds• Sustained targeted call statistics such as calls initiated, sales closed, customers assisted, and other metrics Show less

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  Heretofilm

  Mar 2015 - now

  Freelance video editor

  • Coordinated with clients regarding contracts and expectations for deliverables• Planned Shoots spanning a variety of different styles and industries• Shot and Edited Commercial Spots to promote products and increase brand awareness

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  Hbo latin america

  May 2017 - Aug 2017

  It digital products intern

  • Performed functional and baseline testing on a suite of difference products including HBO Go, Cinemax Go, and Paseo to maintain quality assurance• Utilized Jira ticketing software to track issues and manage projects• Established different solutions to workflow protocol with flowcharts and collaborating with coworkers

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  Carecloud

  Sept 2017 - May 2019

  It support specialist

  • Supported remote and local end-users via help desk ticket queue system• Configured end-user workstations including both Windows and MacOS environments• Managed company-wide inventory of all hardware and software• Onboarded and set up new employees' software/hardware• Managed users and groups in Active Directory• Trained users on best security practices to safeguard confidential HIPAA data

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  Triller

  Mar 2021 - now

  Video editor

  • Develop and Edit different promotional assets for a wide variety of different projects • Operate OBS Streams for daily TrillerTV Broadcast Programming