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Matthew Roldan

Matthew Roldan

Telephone Sales Representative

Followers of Matthew Roldan913 followers
location of Matthew RoldanMiami, Florida, United States

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  • Timeline

  • About me

    Video Editor at Triller

  • Education

    • Florida International University

      2012 - 2016
      Bachelor's degree Information Technology

  • Experience

    • Sears Home Services

      Feb 2014 - Apr 2017
      Telephone Sales Representative

      • Provided customer service regarding insurance policies and service contracts• Managed clients' accounts via Salesforce• Consolidated packages for service agreements on products while seeing any potential growth in therelationship with the customer• Maintained a comfortable conversation while simultaneously navigating through Salesforce to best optimizethe customers' needs• Exceeded a daily sales quota of 25% while adhering to an update time of under 10 seconds• Sustained targeted call statistics such as calls initiated, sales closed, customers assisted, and other metrics Show less

    • HereToFilm

      Mar 2015 - now
      Freelance Video Editor

      • Coordinated with clients regarding contracts and expectations for deliverables• Planned Shoots spanning a variety of different styles and industries• Shot and Edited Commercial Spots to promote products and increase brand awareness

    • HBO Latin America

      May 2017 - Aug 2017
      IT Digital Products Intern

      • Performed functional and baseline testing on a suite of difference products including HBO Go, Cinemax Go, and Paseo to maintain quality assurance• Utilized Jira ticketing software to track issues and manage projects• Established different solutions to workflow protocol with flowcharts and collaborating with coworkers

    • CareCloud

      Sept 2017 - May 2019
      IT Support Specialist

      • Supported remote and local end-users via help desk ticket queue system• Configured end-user workstations including both Windows and MacOS environments• Managed company-wide inventory of all hardware and software• Onboarded and set up new employees' software/hardware• Managed users and groups in Active Directory• Trained users on best security practices to safeguard confidential HIPAA data

    • Triller

      Mar 2021 - now
      Video Editor

      • Develop and Edit different promotional assets for a wide variety of different projects • Operate OBS Streams for daily TrillerTV Broadcast Programming

  • Licenses & Certifications

    • FAA Part 107 License

      Federal Aviation Administration
      Jan 2021

    • CompTIA Network+

      CompTIA