Ryan Osenton

Experience

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  Red's Sporting Goods

  May 2007 - Aug 2009

  Sales Associate/Assistant Manager

  Provided full cycle customer service from initial product information to end sale.Promoted to Assistant Manager within sixty days of employment.Created custom orders and sales displays ensuring optimal customer satisfaction.

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  Buffalo Bills

  Jul 2011 - Aug 2011

  Player Personnel/Camp Operations Intern

  Assisted in day to day operations including, providing security for practices and meetings, press credential disbursement, room and meal checks, phone customer service, transportation, and organization of meeting spaces.Selected to assist upper management with administrative tasks ensuring efficient flow of operational procedures.

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  Palm Beach Blazers Baseball Club

  Jun 2012 - Aug 2012

  Director of Gameday Operations (Intern)

  Liaison between umpires and coaching staff coordinating personnel schedules.Responsible for disbursement of ticket revenue for personnel compensation.Maintained facility through pre and post-game preparation and closing.Statistician for all home games ensuring accurate accounting of all information.Directed social media marketing resulting in widespread event coverage.Responsible for entertainment of fans during events.

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  USTA Florida

  May 2013 - Apr 2014

  Work with section staff to coordinate logistics and ensure consistent branding of section-led events, such as ROGY events and Adult League championships. Coordinate USTA presence at Orlando City Soccer and Miami Dolphins events. Produce tactical plans to provide guidance and ensure tasks were not overlooked for staff members running events, such as Orlando City Soccer and Bobby Curtis State Championship. Secured member value pricing discounts for USTA Florida members with the Tampa Bay Buccaneers and Jacksonville Jaguars. Identify and sign sponsors for local events and secure long term partnerships. Produced marketing materials for section and local events, including sponsor flyers and signage. Assist with marketing USTA Florida through social media Show less Work with section staff to coordinate logistics and ensure consistent branding of section-led events, such as ROGY events and Adult League championships.Coordinate USTA presence at Orlando City Soccer events.Produce tactical plans to provide guidance and ensure tasks were not overlooked for staff members running events, such as Orlando City Soccer and Bobby Curtis State Championship.Secured member value pricing discounts for USTA Florida members with the Tampa Bay Buccaneers and Jacksonville Jaguars.Produced marketing materials for section and local events, including sponsor flyers and signage.Assist with marketing USTA Florida through social media. Show less

  • Event and Sponsorship Coordinator

    Aug 2013 - Apr 2014

  • Marketing and Membership Intern

    May 2013 - Jul 2013
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  San Francisco 49ers

  Apr 2014 - Oct 2015

  Guest Services & Stadium Operations Coordinator

  Assisted in creating multiple long-term projects associated with running a 70,000-person venue, such as the Lost and Found, employee policies and procedures, and special event staffing. Created and managed the process for scheduling, staffing, coordinating, equipment distribution and briefings of all Guest Service Representatives for all special events in Levi’s Stadium.Collaborated with other departments throughout the 49ers Organization to execute events for corporate partners.Served as the Manager on Duty (MOD) for all special events (events under 20,000 guests).Trained over 4,000 part-time staff at Levi’s Stadium through the Common Orientation process. Served as the Stadium Manager on Duty (MOD) to handle any issues during ingress and egress at Toyota F Gate, the VISA Box Office, Michael Mina’s Steak and Bourbon Pub Restaurant, Gate E, and Tasman Gate for all major events at Levi’s Stadium. Show less

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  Sharks Sports and Entertainment, SAP Center

  Oct 2015 - Jul 2017

  Ushering and Emergency Medical Manager

  Responsible for day-to-day operations of the Ushering & Emergency Medical Department, which includes a team of 270+ ushers, 20+ EMTs, 15 Supervisors, and 5 Guest Services Coordinators for all events at SAP Center at San Jose.Responsible for coaching and counseling to motivate and effectively manage the performance of the Ushering and Emergency Medical staff.Developed and implemented budgets for each event and daily support operations within staffing and cost guidelines.Oversaw daily department operations, including scheduling, payroll, recruiting, hiring, training, reporting, and records in compliance with Union guidelines and contracts.Oversaw all ADA regulations and implementations, as well as ensure they are understood and practiced by others. Show less

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  San Francisco 49ers

  Aug 2017 - Sept 2024

  Responsible for developing project scope of work, budgets, and objective requirements for assigned projects. Partners with Legal and Procurement Departments in the development of Public Works Project bid documents and the bid process. Reviews technical reports, design documents, and contract documents to assure adequacy, compliance with project criteria, constructability, and cost efficiency for all projects. Advises on technical matters associated with the planning, design, construction, operation, maintenance, and repair of Public Works projects. Continuously tracks project costs to meet budgets and provide project updates on a consistent basis to multiple departments, staff members, contractors, vendors, stakeholders, and other outside agencies as needed about strategy, adjustments, and progress. Reviews, approves and/or recommends approval of Contractor Submittals, Request for Information, Change Orders and design changes, as well as facilitate permit applications, tracks permit status, and manage plan check comments response and resubmittal to all Authorities Having Jurisdiction. Reviews contractor and/or vendor pay applications, prevailing wage documentation and other necessary contract documents. Actively involved in facility condition assessments, stadium inspections, and Capital Expenditure planning. Show less Manage, execute, and coordinate major events at Leviʼs Stadium, the Sports Business Journal Venue of the Year (2015), including events such as Taylor Swift, Beyoncé, Jay-Z, Rolling Stones, Coldplay, International Soccer friendlies, College Football National Championship, and over 60+ NFL games. Served as Manager on Duty and primary contact during large-scale events providing diligent leadership for all event attendees, vendors and partners.Served as the Stadium Operations Event Manager for the 2019 College Football Playoff Bay Area Host Committee.Responsible for creating and distributing detailed Post-Event Reports after each stadium event and sharing with each department head in an effort to continuously improve operations.Developed event operations manuals detailing all vendor information, event timelines, and ensuring all personnel know the event management plan. Show less

  • Senior Project Manager

    Feb 2019 - Sept 2024

  • Senior Manager, Stadium Event Operations

    Aug 2017 - Feb 2019
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  City of Gilroy

  Sept 2024 - now

  Project Manager