Prakash Shahi , PAHM® (he/his/him)

Experience

• 

  Swift Solutions Pvt. Ltd

  Mar 2004 - Mar 2005

  Sales Representative

  Accomplished persuasive negotiations to close sales that contributed significantly to team targets.Involved in planning, organizing and executing teamwork which was acknowledged as essential part of the sales process.

• 

  Dell International

  Mar 2005 - Jul 2007

  Senior Sales Representative for Canada Sales

  Highest margin generated in FY '05 Q3.Working with the team to achieve the business sales targets.Driving results the right way.

• 

  IBM INDIA PVT LTD

  Sept 2007 - Oct 2010

  Senior Team Lead for Technical services

  Areas worked in are Quality Management, Performance Management, Capacity Management and more.

• 

  Cognizant

  Jan 2011 - Nov 2011

  Team Lead

  Currently Working as Senior Team lead for newly transitioned process .• Role includes helping the team with the Process knowledge, Training, driving team metrics.Maintaining RPH and Quality on a daily and monthly basis.Feedback management, Quality Management, Capacity Management ,Schedule and MIS reporting are the essential part of the role.Successfully handled piloting 3 new process onto the production floor. ( From the Transition phase to steady state ).Involved in sharing the Applied Best practices and Kaizan (Six Sigma) across different processes. Show less

• 

  Optum Global Solutions

  Nov 2011 - now

  Accountable for managing and executing team level responsibilities.

  • Senior Project Manager

    Mar 2021 - now

  • Service Delivery Manager

    Feb 2017 - Feb 2021

  • Deputy Manager

    Sept 2014 - Feb 2017

  • Assistant Manager

    Nov 2011 - Aug 2014