Felipe López

Experience

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  Seguros Bolívar S.A.

  Jun 2008 - Dec 2009

  Sales Consultant

  To enhance my Business Management studies I accepted a full-time role in the Sales Division and quickly developed sales and customer service skills through on-the-job experience and informal in-house training.• As a result of excellent work during 2008 was awarded a Commercial Area Award, recognising my achievement of 152% of my sales target.

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  CENTURY 21 Luque Medina

  Jun 2011 - Aug 2012

  Property Manager

  Acted as the first point of contact for buyers and property owners while managing many aspects of operations including real estate purchases, exchanges and leasing.• Chosen as the Top Performer in the office during the last quarter of 2011.• Design and implement effective marketing strategies tailored to the local market, including creating and managing a popular Facebook presence.

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  The Meat & Wind Co

  May 2013 - Apr 2015

  Customer Service

  • Efficiently manage customer, sales and operational responsibilities while supporting the restaurant’s goal of ensuring customers were satisfied with the service and products.• Collaborated with managers and other staff to organise functions and monthly training designed to engage customers and increase repeat sales.

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  Elucidate Software Pty Ltd

  Oct 2014 - Feb 2015

  Internship as a Business Development Manager

  • Collaborated with managers and other staff to develop the business in Latin America.• Created a support video about Payroll in Elucidate.• Support the improvement of the software doing some tests.

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  Dan Murphy's

  Jun 2015 - Aug 2017

  Senior Customer Service Assistant

  • As a member of a small team manage a range of operational tasks including visual merchandising, stock management, sales and customer service. • Provide customers a fast, efficient, friendly and knowledgeable service.• Use a flair for merchandising to create a visually appealing in-store displays. • Support team members with advice and assistance during busy periods.• Thoughtfully handle customer enquiries and courteously resolve complaints.

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  Jayco Canberra

  Sept 2015 - Aug 2022

  • Report directly to the Business Owner and provide input into strategic marketing.• Develop, manage and review the marketing budget each year (since 2018).• Conduct marketing research to identify and action important market drivers.• Manage and monitor all strategic marketing including the use of social media and related networks, control the website and track the impact of initiatives using online analytics.• Build on skills and knowledge developed in previous marketing / sales roles and apply capabilities to quickly responding to market intelligence and competitor activities.• Identify opportunities to develop and mentor sales and marketing staff.Key Achievements: • Improved the business’ marketing by focusing on specific promotions, branding and new products, which achieved a 13% increase in market share in the 2018/2019 financial year. • Aligned marketing and sales functions (from two separate teams) and led the teams to collaborate on achieving mutual goals, which increased market share and revenue. • Enhanced the Marketing Department’s performance by implementing operating procedures including introducing new and improved marketing initiatives and providing creative solutions to resolve complex industry marketing challenges. • Stepped in to manage the Jayco Canberra Facebook presence which resulted in a 632% increase in followers (over the previous year), generated additional sales and created an effective tool for generating leads and community engagement.• Initiated and built new relationships with aligned businesses in the region, which generated an increased awareness of Jayco Canberra and grew sales. Show less • Act as the first point of contact for customers in-person, by phone and by email.• Develop a sound understanding of the target market (mainly families planning holidays and older travellers planning their pre and post retirement lifestyles.• Show customers through the product range and respond to their enquiries about details, with sensitivity to their price point and specific product requirements.• Negotiate product features and prices, close deals and record required customer details.• Seek referrals and transfer leads into the CRM pipeline, then review and manage daily.Key Achievements: • As a top-ranked Sales Leader recognised for contributions to record level sales figures over the previous five years with over 700 units sold and more $25m in gross sales. • Number one (out of 14) Sales Consultant in the history of the company. • Contributed 40% of total sales in a record sales month in 2019 – the highest level of sales since the company commenced trading under the current owner (12 years ago).• Achieved significantly high proportions of all company sales targets for the last four years by over-achieving personal targets by 110% in 2019, 105% in 2018, 125% in 2017 and 115% in 2016. • By providing consistently high standards of customer service, achieved a 95/100 rating for customer satisfaction, contributing to outstanding sales performance.• Achievement award for exceeding the sales targets in 2021. Show less

  • Marketing Manager

    Jun 2018 - Aug 2022

  • Sales Consultant and Community Manager

    Sept 2015 - Aug 2022
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  National Capital Motors

  Aug 2022 - Jun 2023

  Business Manager

  • Sell finance, insurance and extended warranties products to customers.• Explain and demonstrate financial and insurance advantages to customers.• Use different finance portals to present financing options to customers.• Assist the sales team with the sale of all finance, insurance and extended warranty products.• Arranging and securing appropriate customer financing by assertively selling the merits of each customer’s credit application to appropriate lenders.• Receive and receipt customer deposits and/or partial payments.• Complete financial reports in a daily basis.Key Achievements: • Number one (out of 10) Business Manager in Insurance and extended warranty sales in September 2022.• Number one (out of 10) Business Manager in October, December 2022 and June 2023.• Accredited for finance by Powertorque Finance, Totoya Finance, Nissan Finance, Angle Finance and Dealer Motor Finance Australia. Show less

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  Commonwealth Bank

  Jul 2023 - now

  Business Banker