Deep Enrich
Davide De Luca
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Rome, Latium, Italy
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About me
Service Manager presso Accenture Italia
Education
Liceo Scientifico
1996 - 2001
Università degli Studi di Napoli 'Federico II'
2001 - 2008Informatica Informatica
Experience
Accenture Italia
Aug 2015 - nowBSS/OSS on several clients and technologies (Java, .NET, SAP CC (Hybris), Drupal). He was involved in the management of a team of resources onshore / offshore supervising and coordinating the activities of - Application monitoring- Help Desk management- Change Request stream- Monitoring of the SLA and KPI - Performance monitoring (Dynatrace)- Devops implementation- Cloud management (AWS, Azure)- SAL presentation with clients It has obtained the Salesforce Administrator Certification. Show less
Service manager
Dec 2022 - nowAssociate Manager
Aug 2015 - Dec 2022
Licenses & Certifications
Energy Industry Generalist
Jul 2014- View certificate
Salesforce Administrator
Salesforce Trailhead
Languages
- inInglese
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