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Kylie Dunell

Kylie Dunell

Service Improvement Coordinator

Followers of Kylie Dunell34 followers
location of Kylie DunellGreater Brisbane Area

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  • Timeline

  • About me

    Case Manager at Ergon Energy

  • Education

    • John Paul College

      1989 - 1989
      Senior Certificate Year 12

    • Loreto Convent

      1985 - 1988
      Grade School 8 - 11

    • QUT (Queensland University of Technology)

      2005 - 2008
      Grad Cert legal studies Law

    • RMIT University

      1996 - 2001
      Business Management and IT

  • Experience

    • AGL

      May 2000 - May 2003
      Service Improvement Coordinator

      Managed Ombudsman Cases received for AGL customers in Victoria

    • Ergon Energy

      Aug 2011 - now

      Managing escalated disputes/stakeholder complaints related to service provision, construction, maintenance Gap analysis of organisations current processes and procedures to future processes and procedures needed to comply with new legislation coming in July 2012

      • Case Manager

        Aug 2003 - now

      • Senior Business Analyst (secondment)

        Aug 2011 - Aug 2012

  • Licenses & Certifications

    • Advanced Negotiation Skills

      IPAA

    • Negotiating with Consumers with Mental Illness

      IPAA