Deep Enrich
Usman Khan
Inside Sales Team Lead
6000 followers
Islāmābād, Pakistan
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Connect with Usman Khan to Send Message
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About me
Developing and Expanding Customer Success Teams
Education
CUI
-Bachelor of Business Administration - BBA
Experience
Enigma Technologies
Jan 2013 - Aug 2014Inside Sales Team Lead
Telesquad LLC, Pembroke Pines, FL
Apr 2014 - Jan 2017Sales Manager
Aug 2016 - Jan 2017Inside Sales Team Lead
Apr 2014 - Aug 2016
CORPORATE DEBT COLLECTION SERVICES
Apr 2016 - Dec 2016Collections Manager
Allainet
Jan 2017 - Dec 2017Senior Manager, Business Development & Sales
Fitness Expo Dubai
Aug 2017 - Nov 2017Sales Financial Analyst
Ibex. Pakistan
Nov 2017 - Nov 2019Reputation Manager
Nov 2018 - Nov 2019Floor Supervisor
Nov 2017 - Nov 2018
Motive
Nov 2019 - nowSenior Manager, Customer Success
May 2024 - nowSenior Manager, Strategic Customer Success (Innovation & Programs)
Nov 2023 - Jun 2024Manager, Customer Success (Retention & Projects)
Jun 2022 - Nov 2023Associate Manager, Billing & Fulfilment Support
Nov 2020 - Jun 2022Team Lead, Technical Support
Nov 2019 - Nov 2020
Licenses & Certifications
- View certificate
Sales: Handling Objections
LinkedInFeb 2021
Microsoft Excel
Ibex. Pakistan- View certificate
Building High-Performance Teams
LinkedInFeb 2021 SUPERVISOR CERTIFICATION PROGRAM (SCP)
Ibex. Pakistan- View certificate
Critical Thinking
LinkedInMar 2021 - View certificate
Project Management Foundations: Ethics
LinkedInMar 2021 - View certificate
De-Escalating Intense Situations
LinkedInFeb 2021 - View certificate
Sales: Closing Strategies
LinkedInMar 2021 - View certificate
Customer Service: Handling Abusive Customers
LinkedInMar 2021 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb 2021
Honors & Awards
- Awarded to Usman KhanFounders Award Motive Jan 2025
- Awarded to Usman KhanRetention Team of the Quarter 🏆 Motive Jan 2023 $1.4M Retention$100K plus expansion
- Awarded to Usman KhanHighest Department CSAT Score 🏆 Motive Apr 2022 CSAT 98% for BFSART less than 2 hrsFRT below 2 hour
- Awarded to Usman KhanBest Problem Solver🥇 Motive Jan 2022
- Awarded to Usman KhanManager of the Year🥇 Motive 2022
- Awarded to Usman KhanMost Inspirational Leader 🏆 Motive Apr 2021
- Awarded to Usman KhanAbove and Beyond Award Motive
Volunteer Experience
Financial Analyst
Issued by Fitness Expo DubaiAssociated with Usman Khan
Languages
- enEnglish
- urUrdu
- puPunjabi
- paPashto
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