Sanjay Sojitra

Experience

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  Cygnet Infotech Pvt. Ltd.

  Jul 2015 - Apr 2016

  Trainee
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  Mdecor Tile Deal

  Jun 2017 - Feb 2018

  Sales Representative
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  Desktop Technology Services Ltd.

  Dec 2019 - Aug 2022

  ICT Support Engineer

  • Providing IT support on different sites, on a project basis.• Providing level 1 and Level 2 support.• Providing onsite Dell, IBM & Lenovo, HP support for home and office users.• Parts scanning, Job distribution to others Engineer, Set SLA with customers for logged jobs.• Handle irate users (sometimes) stressful work environment in a professional manner.• Handled workstation set up and tears down while practicing utmost confidentiality.• Tracks and monitors the problem to ensure a timely resolution.• Proactive and work on own initiative to perform computer maintenance• Handle all Unisys 4 hr job, 6 Hr job, ND call, NBD call, Wu call, N8 labor only job any kind of job.• Taking Responsibilities for update cus or cad job during right time frame.• Distributing Dell/ Lenovo jobs to engineer zone wise.• Give training to New engineer on field Basis in customer sites as well as workshop.• Handle Unisys email escalation call boxes in Auckland team as a 2nd in charge.• Liaising with Regional DTSL Unisys coordinator in Wellington every day for dell report.• Ambitious and interested in being part of a solid team and making contributions to workplace.• Ability to learn new skills quickly and maintain information.• Triage tech calls and priorities; manage multiple projects with multi-task and tight deadlines.• Assertive, highly motivated, and adept at working effectively with minimal supervision.• Excellent communicator and good listener.• Enthusiastic learner who quickly grasps new concepts and technical skills• Proven track record of excellence in Customer Service, a team player who can assume multi-phase business functions, analyze inherent problem areas, and utilize solid communications and interpersonal skills. Show less

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  Spark New Zealand

  Aug 2022 - Oct 2022

  Service Desk Analyst

  • Provide support to internal employees.• Logged and resolved ticket via Service Now.• Technical knowledge about hardware, software and peripherals like BYOD and COE.• Knowledge about internal and external tools like Active directory, Citrix environment, Office 365, Email Exchange, and Microsoft Azure fundamental.• Knowledge about Genesys Cloud, SSCM, CCCM plus many tools.• Analysing issues and determining the correct software or hardware solution• Downloading, installing, and configuring the software to meet user requirements• Responding to IT support requests over the phone, via email and in person.• Responsible for resolution of 1st and snd level ITC user issues through the use of the First response standard Incident management process.• Maintain up-to-date knowledge of relevant services and support policies.• Ensure calls assigned to 3rd party suppliers are managed according to the correct process.• understand and comply with departmental processes.• identify soft falls in the documentation and bring them to the attention of relevant teams. Show less

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  HealthAlliance

  Sept 2022 - now

  End User Support Engineer

  • Extensive experience with Microsoft AD and other facets of the Microsoft ecosystem that underpins modern Desktop management in large organizations with Windows desktops.• Logged and resolved ticket via Cherwell. • Performing upgrades and swaps of DHB workstations and laptops including BYOD. • End User Support (Clinical/Non-Clinical) Face to face / Remote / Phone / Cherwell Ticketing System Imaging Devices via PXE and Offline SCCM Media. • Microsoft Azure: Building Intune devices (Autopilot) and ensuring users are in the correct AD groups. • Training and mentoring a team of exceptional desktop engineers for the successful upgrade of DHB systems. Downloading, installing, and configuring software to meet user requirements. • Planning hardware resources for clinical and non-clinical areas of every hospital in Auckland. • Managing meeting room technology including set up, troubleshooting and Support. • Handling tickets about clinical and non-clinical staff with the support of another parallel team. Show less